Travis Ward
Berthoud,CO
Summary
Automotive Service Advisor with 15 years of full time experience in the Automotive industry. Looking to obtain a position that will allow me to utilize my professional experience, superior customer service skills and knowledge of the automotive industry, with an organization that rewards and expects superior performance. I have great experience in high volume environments and maintaining top percentages in CSI and profit margins. I have actively been in the industry my entire life building my families business and my own personal knowledge.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Automotive Service Manager
Christian Brothers Longmont
10.2022 - 10.2024
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Ensured compliance with all relevant federal, state, and local regulations governing automotive repair facilities, maintaining necessary licenses and certifications.
- Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Service Advisor
Mike Maroone Ford Longmont
01.2022 - 10.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Manager
All American Auto
10.2012 - 11.2021
- Operated my family owned business of 27 years and allowed my family to work towards retirement/ other interests
- Acted as the face of the business and performed any necessary operation of the business
- Worked actively as a technician for early stages of life prior to full time employment & as a tech upon returning for several years
- Transitioned to full time service manager/ operations manager
- Working in a fast-paced atmosphere in high-pressure situations & keeping composure at all time
- Answering service calls to address customer concerns and schedule appointments
- Greeting the customers as they enter the service department to address all repair concerns and service questions
- Update/ streamline internal estimating system structure to become for efficient in operations
- Developing cost estimates by collecting information and data on repairs and researching parts, warranties, labor ops, and shop flow
- Presenting cost estimates to service clientele with details of repair needs in a competent/ knowledgeable & professional manner that is understandable to all clients
- Researching coverages under warranties and decipher requirements for coverage
- Submitting requests both online and over the phone for warranty approval and provide documentation
- Coordinating payments from warranty companies and post them to the correct customer accounts
Parts Advisor
King Chevy/ Buick/ GMC
11.2010 - 10.2012
- Actively researched parts/ performed managerial duties
- Organized parts department and helped keep accurate inventory
- Facilitated delivery/ accuracy of parts invoices
- Networked and became a trusted/ reliable parts supplier
- Groomed and on a fast track for management
- Quickly learned 2 separate invoicing systems
- Achieved several GM certifications to become more knowledgeable
Lead tire tech/ Tire Salesman
Big O Tires
11.2008 - 11.2010
- Performed installation of tires/ performed routine maintenance and repairs on vehicles
- Knowledgeable inspections of vehicles to sell service
- Also performed intake/ estimating/ selling/ invoicing of customers vehicle
- Groomed and on a fast track for management
- Aided in becoming a top 3% volume shop in the nation
Education
n/a - Business
Adam State College
05.2011
High school diploma -
Niwot High School
06.2009
Skills
- Communication Skills
- Customer Service
- Leadership
- Computer Skills
- Fast Learner
- Ability to Multitask
- Customer Satisfaction
- Parts Ordering
- Employee Retention
References
- Brian Fries, Service Advisor Christina Brothers Longmont 607-215-6529
- Josh Jeanneret, Owner Christian Brothers Longmont 720-780-6481
- Kelly Ward, All American Auto, kwkellbell@yahoo.com, 303-589-9696
- Jason McMunn, Napa Auto Parts, 303-815-8154
- Todd Sutherland, Kenz & Leslie, 303-437-1483
- Shawn Locke, Parts manager, King Chevy/ Buick/ GMC, 303-532-2248
- Becca Taggart, Operations Manager (Insert name when i have it) 303-746-0176
Hobbies and Interests
- Hunting
- Activities with family
- Camping
- Water sports
- Biking with my family
- Swimming
- Sports
Personal Information
Date of Birth: 06/23/91
Certification
Fred Pryor Management Courses, Over 100 hour of Business Certifications
Christian Brothers Genesis and Shepherd Graduate
Kenz and Leslie Training Course Graduate
Christian Brothers Flywheel training- Over 300 hours completed
Timeline
Automotive Service Manager
Christian Brothers Longmont
10.2022 - 10.2024
Service Advisor
Mike Maroone Ford Longmont
01.2022 - 10.2022
Service Manager
All American Auto
10.2012 - 11.2021
Parts Advisor
King Chevy/ Buick/ GMC
11.2010 - 10.2012
Lead tire tech/ Tire Salesman
Big O Tires
11.2008 - 11.2010
High school diploma -
Niwot High School
Fred Pryor Management Courses, Over 100 hour of Business Certifications
Christian Brothers Genesis and Shepherd Graduate
Kenz and Leslie Training Course Graduate
Christian Brothers Flywheel training- Over 300 hours completed
n/a - Business
Adam State College
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