Travis Watson
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Specialist
PGA Tour Superstore
06.2024 - Current
- Promoted from Customer Service Agent
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
- Managed inventory control, ensuring optimal levels of stock while minimizing waste and costs.
Customer Service Agent
PGA TOUR Superstore
06.2023 - 06.2024
- Answer calls from customers in regards to order status
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Manage minimum of 50 orders daily in Commerce HUB- ability to check status, updates
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Process Purchase Orders
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Addressed customer account discrepancies and concerns.
- Contacted customers to return routine and general calls promptly.
- Responded to customer calls and emails to answer questions about products and services.
- Conducted thorough research on client accounts for accurate information gathering and issue resolution.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
Customer Relations Specialist
Amer Rugs
01.2023 - 05.2023
- Manage customer profiles and sales
- Create invoices and sales orders for pending orders
- Order fulfillment
- Data entry
- Answer phones at front desk
- Relay phenomenal customer service at all times
- Be able to communicate with multiple customers/partners/ businesses via email
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Coordinated with dealers and distributors by delivering quality support and detailed educational information.
- Managed customer relations on ongoing basis to maximize customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Customer Service Rep
Chime Solutions - Atlanta, GA
08.2022 - 01.2023
- Review customer accounts and properly assist and answer any questions pertaining to each phone call
- Manage through various applications and efficiently handle all tasks
- Relay phenomenal customer service to customers on each call
- Log a detailed rapport of each call after helping customers.
Customer Service Representative
Nationwide Mutual Insurance Company - Atlanta, GA
12.2021 - 07.2022
- Take calls all day helping customers with any questions they have about their policy
- Process insurance payments
- Relay amazing customer service at all times.
Bellstand
DoubleTree by Hilton Atlanta - Chamblee, GA
06.2018 - 02.2019
- Get luggage from guests upon arrival
- Deliver luggage to rooms
- Store luggage for guests as needed before or after check in
- Deliver food or items to guest rooms.
Stocker / Floor Runner
Homegoods - Buckhead, GA
01.2018 - 05.2018
- As a stocker, I helped unpackage boxes off a truck and load them onto a cart
- While on the floor, I greeted and assisted customers with anything they needed: locating items, getting rugs.
Case Picker
Lineage Logistics
03.2017 - 01.2018
- Ride an automated pallet jack into a freezer
- Listen to a headset which directs you to a certain room, aisle, and bay
- Pick as many cases as requested
- Stage the pallet with an assigned Case Picker ID, and continue to do so while being timed and graded by percentage and cases picked by the end of the shift.
- Increased order accuracy by meticulously picking items according to customer specifications.
- Ensured timely delivery of orders by prioritizing urgent requests and coordinating with the shipping department.
- Improved overall warehouse performance with thorough inspection and verification of picked items before packing them for shipment.
- Reduced product damage with careful handling and appropriate packaging of picked items.
UPS Loader
Williams-Sonoma, Inc. - Braselton, GA
10.2016 - 02.2017
- Use Pallet Jacks to bring labeled packages down to designated area sort packages onto separate pallets according to city/location, bring sorted pallets onto truck, scan packages and load truck with packages until full.
Host/To-Go Specialist/Expeditor/Food Runner
Buffalo's Southwest Café - Grayson, GA
02.2013 - 08.2015
- Greet guests and seat them at tables or in waiting areas
- Provide guests with menus
- Inspect restrooms for cleanliness and availability and clean restrooms when necessary
- Take and prepare To-Go orders
- Operate cash registers to accept payments for food and beverages
- Assist with preparing and serving food and beverages
- Make sure food leaves the kitchen correct before being served to guests
- Help run food to tables from the kitchen.
Education
No Degree - Sports Management
University of West Georgia
Carrollton, GA07.2025
Skills
- Microsoft Office (2 years)
- Customer Service (4 years)
- RF Scanner
- Host/Hostess
- Pallet Jack
- Warehouse Experience
- Front desk
- Customer service
- Order fulfillment
- QuickBooks
- Cash register
- Cash handling
- Sales
- Machining
- Time management
- Communication skills
- Order Picking
- Problem Resolution
- Call center experience
- Customer Relationship Management (CRM)
- Inbound Customer Service
- Typing Speed
Certification
- Driver's License
- Pallet Jack Certification (2018 to Present)
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operations Specialist
PGA Tour Superstore
06.2024 - Current
Customer Service Agent
PGA TOUR Superstore
06.2023 - 06.2024
Customer Relations Specialist
Amer Rugs
01.2023 - 05.2023
Customer Service Rep
Chime Solutions - Atlanta, GA
08.2022 - 01.2023
Customer Service Representative
Nationwide Mutual Insurance Company - Atlanta, GA
12.2021 - 07.2022
Bellstand
DoubleTree by Hilton Atlanta - Chamblee, GA
06.2018 - 02.2019
Stocker / Floor Runner
Homegoods - Buckhead, GA
01.2018 - 05.2018
Case Picker
Lineage Logistics
03.2017 - 01.2018
UPS Loader
Williams-Sonoma, Inc. - Braselton, GA
10.2016 - 02.2017
Host/To-Go Specialist/Expeditor/Food Runner
Buffalo's Southwest Café - Grayson, GA
02.2013 - 08.2015
No Degree - Sports Management
University of West Georgia
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