Overview
Work History
Education
Skills
Timeline
Generic

Travis Westbrook

Memphis,US

Overview

4
4
years of professional experience

Work History

Material Handler

Nike
Memphis, TN
03.2025 - 04.2025
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Used scanners to track parcel information, condition or receipt.
  • Received and distributed incoming materials to designated areas.

Call Center Specialist

TruGreen
Memphis, US
01.2025 - 03.2025
  • Verified accuracy of information entered into the system for tracking purposes.
  • Demonstrated strong problem-solving skills in resolving customer issues quickly and efficiently.
  • Managed daily workload according to established priorities and goals set by management.
  • Stayed abreast of changes in product features, pricing structures, promotions.
  • Provided excellent customer service and technical support to customers via phone, email, chat, or other communication channels.
  • Utilized knowledge of company products and services to accurately answer customer inquiries.
  • Assisted colleagues with resolving escalated customer complaints effectively.
  • Successfully handled difficult customer situations while maintaining a professional attitude.
  • Developed positive relationships with customers through active listening and responding promptly to inquiries.

Program Manager

Support Solutions
Memphis, US
12.2023 - 01.2025
  • Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
  • Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
  • Facilitated change management processes, supporting the organization and stakeholders through program transitions.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Material Handler Team Lead

Fed Ex Freight
Memphis, US
09.2023 - 12.2023
  • Coordinated and monitored the daily workflow of material handlers to ensure timely completion of tasks.
  • Prepared detailed reports outlining employee performance metrics such as productivity rates, attendance records.
  • Reported employee time, job expenses and inspections results in work records.
  • Assigned tasks and workloads to team members based on their abilities, availability and priority levels.

Technical Support Call Center Representative

AT&T
Memphis, US
04.2023 - 09.2023
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Managed multiple tasks simultaneously while adhering to quality standards set forth by the company.
  • Assisted customers with troubleshooting and resolving technical issues via phone, email, chat, and remote support.

Automotive Sales Representative

Sunrise Buick GMC
Memphis, US
09.2022 - 04.2023
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Prepared purchased vehicles and completed final delivery checks.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Answered telephone and email inquiries from potential customers.
  • Completed registration paperwork and sales documentation.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.

Data Analyst

Stepping Stones Learning Center
Memphis, US
10.2021 - 09.2022
  • Company Overview: Managing the finances and support for this company caregiving homes across the mid south
  • Provided regular updates and status reports to assistant regional director, senior program manager, and clients, supporting transparency and ensuring alignment on key milestones and goals.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Interacted with customers and clients to identify business needs and requirements.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Trained new team members on proper and safe use of tools and equipment.
  • Monitored production levels and implemented measures to increase output.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Developed and implemented preventive maintenance procedures.
  • Generated reports to track performance and analyze trends.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer enquiries via telephone and email.
  • Managing the finances and support for this company caregiving homes across the mid south

Education

Associate Degree - Business Administration

Southwest Tennessee Community College
TN
05.2024

Completed coursework towards Commercial drivers license - Commercial Driving License

Delta Technical College
03-2024

High School Diploma -

Germantown High School
05.2022

Skills

  • Microsoft Excel
  • Excel skills for business
  • Database maintenance
  • JavaScript
  • SAP
  • Data visualization
  • SQL basics
  • Administration
  • Management
  • Project management
  • Performance monitoring
  • Software documentation
  • CRM software
  • Customer service
  • Call handling
  • Script adherence
  • Problem-solving skills
  • Call center customer service
  • Resolving issues
  • Customer relationship management
  • Communicating with clients
  • Training experience
  • Technical troubleshooting
  • Product knowledge
  • Technical support
  • Sales negotiation
  • Problem solving

Timeline

Material Handler

Nike
03.2025 - 04.2025

Call Center Specialist

TruGreen
01.2025 - 03.2025

Program Manager

Support Solutions
12.2023 - 01.2025

Material Handler Team Lead

Fed Ex Freight
09.2023 - 12.2023

Technical Support Call Center Representative

AT&T
04.2023 - 09.2023

Automotive Sales Representative

Sunrise Buick GMC
09.2022 - 04.2023

Data Analyst

Stepping Stones Learning Center
10.2021 - 09.2022

Associate Degree - Business Administration

Southwest Tennessee Community College

Completed coursework towards Commercial drivers license - Commercial Driving License

Delta Technical College

High School Diploma -

Germantown High School

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