Experienced hospitality and facilities professional with a strong background in sanitation, team leadership, and safe daily operations. Known for organization, communication, and reliable problem-solving in fast-paced environments. Adaptable and detail-oriented worker with extensive experience in healthcare and food service environments. Recognized for leadership, initiative, and strong communication. Committed to safe practices, organized work areas, and dependable support for staff, residents, and customers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Janitorial Maintenance
Calvert School
Baltimore, MD
06.2026 - Current
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Operated a variety of machinery and tools safely and efficiently.
Managed inventory and supplies to ensure materials were available when needed.
Worked effectively in team environments to make the workplace more productive.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Head Dishwasher
Flik Dinning
Baltimore, MD
08.2025 - 06.2026
Supervised dish room operations for Flik Dining kitchen service.
Managed warewashing, rinsing, and sanitizing equipment for daily meal periods.
Trained dish crew on safe cleaning and sanitation procedures.
Inspected pots, pans, and serviceware for cleanliness before kitchen reuse.
Coordinated waste removal and recycling in Flik Dining back-of-house areas.
Maintained stock of detergent, sanitizer, and dish machine supplies.
Organized cleaning schedules for kitchen floors, drains, and dish stations.
Communicated with cooks and servers to support smooth meal service.
Stored clean dishes away properly after washing them according to health department guidelines.
Handled hazardous materials such as soaps, cleaners, degreasers, and bleach solutions according to OSHA guidelines.
Performed regular maintenance checks on industrial dishwashing machines.
Demonstrated effective communication skills when working with customers and coworkers alike.
Conducted periodic inspections of dishware, glassware, utensils, pots, pans.
Assisted with preparation of meals when needed during peak hours.
Trained new employees on proper use of commercial dishwashing equipment.
Disposed of broken or damaged dishes according to established protocols.
Provided assistance with setting up buffets at catered events as requested by management.
Monitored quality control standards to ensure dishes were clean and free from debris or food particles.
Organized and managed the daily cleaning schedule for the kitchen staff.
Maintained accurate records of inventory, supplies, and chemicals used in the dishwashing process.
Ensured proper sanitation and hygiene standards were met in the dishwashing area.
Reported any safety issues or concerns to management immediately upon discovery.
Developed procedures to minimize waste and promote efficiency in the production process.
Responded quickly to customer complaints regarding dirty dishes or poor service.
Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Maintained assigned areas to keep organized and clean by mopping floor.
Replaced clean utensils in storage bins for easy access.
Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
Studied methods of coworkers, successfully learning kitchen, and food service skills.
Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
Restocked main kitchen areas with items from shelves, coolers, and freezers.
Backed up kitchen team members during heavy work periods to maximize team coverage.
Removed built-up waste and potential contaminants from waste receptacles, machinery, and cooking equipment.
Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
Kept business entrances clean, tidy and professional in appearance.
Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
Polished windows, glass partitions or mirrors using sponges or squeegees.
Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
Security Guard
Crown Security
Baltimore, MD
06.2016 - 04.2018
Patrolled Crown Security client sites and monitored perimeter access points.
Checked visitor credentials and logged entry and exit records.
Responded to alarms and followed emergency procedures at Crown Security locations.
Filed incident reports and documented daily shift activity clearly.
Inspected doors, gates, and locks for unauthorized access.
Communicated with staff, visitors, and law enforcement using radios.
Responded to alarms, emergencies, and disturbances.
Provided customer service assistance to staff and visitors in a professional manner.
Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
Addressed problems quickly and reported clear information while working under minimal supervision.
Completed incident reports regarding violations of policies or procedures.
Investigated suspicious activity and reported findings to management.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Identified potential security risks and recommended corrective actions.
Answered questions from the public regarding facility rules and regulations.
Maintained order during special events such as concerts and conferences.
Issued visitor badges and access cards to authorized personnel.
Warned persons of rule infractions or violations and evicted violators from premises.
Interacted with law enforcement officials to report incidents or violations of laws and regulations.
Provided escorts for employees entering and exiting the building after hours.
Maintained high levels of alertness throughout shifts.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Reviewed guest identification and employee credentials to authorize entry onto premises.
Searched bags manually to identify prohibited items and contraband.
Warned violators of rule infractions and escorted unauthorized persons off premises.
Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.