Travis Widrick
O'Brien,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
A Level Technician
Werner Enterprises
04.2023 - Current
- Safeguarded sensitive data by adhering to stringent security protocols during all repair procedures involving electronic devices.
- Improved system efficiency by diagnosing and repairing complex technical issues in a timely manner.
- Contributed to company growth by consistently meeting or exceeding performance metrics in repair quality and efficiency.
- Contributed to revenue growth by identifying upselling opportunities and offering customers additional products or services to enhance their device functionality.
- Promoted a positive work environment through effective communication skills and active participation in team-building initiatives.
- Developed strong knowledge of industry trends, emerging technologies, and best practices through continuous learning opportunities.
- Assisted customers with device setup, software installation, and basic troubleshooting inquiries to provide comprehensive support services.
- Supported colleagues in expanding their technical skills through mentorship programs and hands-on training sessions.
- Boosted customer trust through transparent communication about the expected duration of repairs, service fees, warranty coverage options.
- Maintained detailed records of performed repairs, parts inventory, and customer interactions for accurate documentation.
Owner/Operator
Southern Gas & Diesel LLC
05.2020 - 03.2023
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Service Manager
Gordon Tractor Inc
05.2013 - 05.2020
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Resolved customer complaints in professional and timely manner.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Shift Manager
Waste Managment
11.2006 - 04.2013
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Kept employees operating productively and working on task to meet business and customer needs.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Certificate of Completion - Veterans Benefits
National Veterans Legal Services Program
Online11-2025
High School Diploma -
Beaver River Senior High School
Castorland, NY06-1996
Gas & Diesel Mastery - Gas & Diesel Powertrains And Chassis
Howard G Sacketts Technical School
Glenfield, NY06-1996
Skills
- Problem-solving
- Time management
- Troubleshooting skills
- Inventory auditing
- Vendor relations
- Maintaining records
- Technical documentation
- Supply ordering
- Software updates
- Relaying complex information
- Preparing work orders
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Customer relations
- Work Planning and Prioritization
Timeline
A Level Technician
Werner Enterprises
04.2023 - Current
Owner/Operator
Southern Gas & Diesel LLC
05.2020 - 03.2023
Service Manager
Gordon Tractor Inc
05.2013 - 05.2020
Shift Manager
Waste Managment
11.2006 - 04.2013
Certificate of Completion - Veterans Benefits
National Veterans Legal Services Program
High School Diploma -
Beaver River Senior High School
Gas & Diesel Mastery - Gas & Diesel Powertrains And Chassis
Howard G Sacketts Technical School