Travis Williams
Torrance,CA
Summary
Energetic professional who thrives on creativity and strategic planning. Capable of managing multiple individuals, and projects, while driving results through efficiency, excellence, and relationship.
Overview
8
8
years of professional experience
Work History
Senior Experience Manager
RDC Architects
11.2022 - 11.2023
- The firm experience team was responsible for daily operations, increase individual well-being, personal productivity, and organizational effectiveness.
- Increased employee retention rate by 27%, with an average of 10% turnover.
- The Client Experience team analyzed customer feedback/data, and collaborated with internal departments. Increased sales revenue by 25% by the end of quarter one.
OPERATIONS MANAGER
Saltbox
11.2021 - 11.2022
- Assisting with launch and daily operations on location managing team members, and 60+ member companies.
- Achieved 83% rented sq ft and more than 105k in revenue for the 45k sq ft location 6-months after opening, exceeding the budget goals over 5% in location ramp plan. Scaled business operations to forecasted revenue of 1.2M by end of year 1.
- Built and managed a team of direct reports through daily engagement, and performance coaching.
Assistant Director of Operations
Marriott
11.2020 - 11.2021
- Streamlined operational processes by implementing efficient systems and procedures.
- Managed a team of over 70 employees, across 5 departments.
- Increased culture and accountability through communication/transparency, defining our values/vision and team building.
- Oversaw inventory control and management, reducing waste while maintaining adequate par levels for seamless operations.
SALES AND MARKETING MANAGER
Hilton, Capri Hospitality
05.2020 - 11.2020
- Respond to sales inquiries from potential clients and customers seeking rooms, meeting space, food and beverage services.
- Determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel.
- Develop sales plans and strategies to meet or exceed established revenue and room night goals.
ASSISTANT GENERAL MANAGER
Hilton, Capri Hospitality
05.2018 - 05.2020
- Ensure that daily room inventory is managed to maximize all potential room revenue.
- Generate an atmosphere that provides security and safety for all internal, external guests and employees.
- Managing all departments of the hotel, while building a positive and inclusive culture. Ensure that guest satisfaction scores and were met and exceeded brand and franchise expectations.
GUEST SERVICE MANAGER
Hilton, Capri Hospitality
01.2016 - 05.2018
- Ensuring guest experience and expectations aligned with hotel and Hilton standards.
- Participate and direct guest room rate setting processes and obtain maximum room revenue daily.
- Responsible for training all front desk employees, and annual renewal training. Ensuring KPI and guest satisfaction scores were in the top 3% of all hotel brands.
Education
BACHELOR IN PSYCHOLOGY AND BUSINESS -
CU Boulder
Boulder, COASSOCIATES IN BUSINESS ADMINISTRATION -
Colorado Mountain College
Glenwood Springs, COSkills
- Recruiting
- Operations
- Food and Beverage
- Culture and Devlopment
- Sales / Marketing
- Senior Leadership
- Human resources
- ATS
- ADP
- Salesforce
- People Services
- Hospitality
Timeline
Senior Experience Manager
RDC Architects
11.2022 - 11.2023
OPERATIONS MANAGER
Saltbox
11.2021 - 11.2022
Assistant Director of Operations
Marriott
11.2020 - 11.2021
SALES AND MARKETING MANAGER
Hilton, Capri Hospitality
05.2020 - 11.2020
ASSISTANT GENERAL MANAGER
Hilton, Capri Hospitality
05.2018 - 05.2020
GUEST SERVICE MANAGER
Hilton, Capri Hospitality
01.2016 - 05.2018
BACHELOR IN PSYCHOLOGY AND BUSINESS -
CU Boulder
ASSOCIATES IN BUSINESS ADMINISTRATION -
Colorado Mountain College
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