Travis Williams
Charlotte,NC
Summary
With a proven track record at Carvana, I excel in Lean operations management and problem-solving, leading teams to surpass goals through strategic planning and implementation. My approach has significantly boosted productivity and employee motivation, showcasing my ability to drive success and foster professional growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Carvana
06.2023 - Current
- Managed operations staff (4 leads) and kept employees (80+ associates) compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Development And Expansion Lead
Carvana
06.2022 - 06.2023
- Launched newly built Carvana inspection facilities (Trenton OH, Salt Lake City UT Inspection Centers)
- Partnered with Venders and various supply chains to purchase/equip newly build facilities with all necessary equipment needed to launch site
- Assisted with hiring and training initial staff including managers and associates.
- Assessed and improved existing processes at established Inspection centers (Hanes City FL, Delanco NJ, Inspection centers)
- Monitored corporate policies and procedures, ensuring compliance with federal regulations.
- Contributed to business growth by providing expert guidance on technological solutions that aligned with organizational goals.
- Established strong working relationships with vendors to ensure optimal service quality and negotiate favorable contracts for hardware, software, or services purchases.
- Optimized system performance by conducting thorough root cause analyses and resolving complex technical issues.
Production Line Lead
Carvana
10.2021 - 06.2022
- Coordinated with quality control teams to address any product defects or deviations from established standards, ensuring customer satisfaction.
- Streamlined workflow for better time management and optimized resource allocation.
- Improved overall product quality by closely supervising production processes and addressing issues promptly.
- Collaborated with cross-functional teams to troubleshoot issues and improve production processes.
- Played an integral role in meeting or exceeding production goals and deadlines by consistently prioritizing tasks, allocating resources, and monitoring progress.
- Enhanced production efficiency by implementing innovative line management strategies.
- Conducted regular performance evaluations for team members to identify areas of improvement and provide coaching or additional training if needed.
- Increased employee productivity by providing clear instructions, setting expectations, and offering constructive feedback.
Body Shop/ Detail Manger
Adesa Auto Auction
07.2020 - 10.2021
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Oversaw inventory, equipment maintenance and bay cleaning.
Automotive Paint Technician
Service King Collision Center
10.2017 - 04.2020
- Enhanced paint shop productivity by streamlining work processes and implementing efficient time management techniques.
- Reduced rework rates by maintaining strict attention to detail during the painting process and thoroughly inspecting finished products.
- Achieved consistent color matching on all vehicles by utilizing advanced color matching technologies and regularly calibrating equipment.
- Supported the company''s sustainability initiatives by properly disposing of hazardous materials according to local regulations and minimizing waste where possible.
Owner/ Operator
TouchUpPros
02.2012 - 08.2017
- A part time mobile automotive reconditioning company servicing local dealers and used car lots.
- Specializing in minor bumper repair, spot refinishing, scratch removal, wet sanding, buffing and minor paint touch ups.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
Automotive Body and Paint Technician
Hastings Ford
06.2007 - 08.2017
- Streamlined painting processes by developing customized spray patterns for various vehicle models.
- Developed expertise in multiple paint systems, increasing versatility as a technician and expanding service offerings for clients.
- Reduced material waste with efficient paint application methods, contributing to cost savings.
- Contributed to increased workflow efficiency by managing inventory levels and ordering supplies as needed.
- Participated in ongoing training workshops to stay current on industry trends and best practices.
- Custom mixed colors to match customers' desired color.
Education
No Degree - Autobody Repair Diploma
Edgecombe Community College
Tarboro, NCAssociate of Science - Business Management
Pitt Community College
Winterville, NCHigh School Diploma -
South Central High School
Winterville06-2005
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Planning and Implementation
- Staff Management
- Inventory Management
- Operations Oversight
- Employee Motivation
- Performance monitoring
- Vendor Sourcing
- P&L Management
Certification
- Lean Six Sigma Certification - International Association for Six Sigma Certification.
- OSHA Certified
- PPG (Solvent and Waterborne) Certified Refinisher
- ICAR Platinum Refinish certified Technician
Timeline
Operations Manager
Carvana
06.2023 - Current
Development And Expansion Lead
Carvana
06.2022 - 06.2023
Production Line Lead
Carvana
10.2021 - 06.2022
Body Shop/ Detail Manger
Adesa Auto Auction
07.2020 - 10.2021
Automotive Paint Technician
Service King Collision Center
10.2017 - 04.2020
Owner/ Operator
TouchUpPros
02.2012 - 08.2017
Automotive Body and Paint Technician
Hastings Ford
06.2007 - 08.2017
No Degree - Autobody Repair Diploma
Edgecombe Community College
Associate of Science - Business Management
Pitt Community College
High School Diploma -
South Central High School
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