Travis Williams
McKinney,TX
Summary
Expert in providing exceptional client service with a focus on relationship management and problem resolution. Proven track record in addressing customer inquiries, resolving issues, and managing accounts in dynamic settings. Strong communication and multitasking abilities, consistently achieving high levels of customer satisfaction. Demonstrated success in enhancing customer experiences and building client loyalty in previous positions.
Overview
13
13
years of professional experience
Work History
Fraud Operations Specialist
Goldman Sachs
Richardson, TX
11.2023 - Current
- Investigate transaction monitoring alerts related to suspicious behavior, including structuring, account abuse, and identity theft.
- Conduct in-depth research and analysis to determine the legitimacy of account activity, and escalate potential AML or sanctions-related issues.
- Draft and submit Suspicious Activity Reports (SARs) in compliance with BSA/AML guidelines, and firm policy.
- Monitor fraud trends, and support internal process enhancements to reduce financial crime exposure and customer friction.
Chargeback Analyst
NCR
Frisco, TX
12.2019 - 11.2023
- Investigated consumer disputes, chargebacks, and fraud-related chargeback claims involving credit and debit card transactions.
- Maintained open communication with internal account managers and external clients to resolve issues efficiently.
- Processed re-presentments within card network regulations and terminal owner guidelines, including in auto-related transactions.
- Provided feedback on recurring fraud trends, and contributed to compliance process improvements.
Credit Fraud Investigator
Kohl's
Dallas, TX
05.2014 - 02.2019
- Notified customers when fraudulent activity was detected, in an effort to reduce impact.
- Identified fraud patterns and anomalies through the effective analysis of large quantities of data.
- Conducted reviews of specific transactions and reports that showed potential suspicious activity.
- Resolved customers' fraud claims and educated them on fraud trends and protecting their accounts from hacks.
Mortgage Loan Processor
Bank of America/Wingspan
Dallas, TX
01.2013 - 01.2014
- Performed extensive analytical calculations, including a complete audit of each mortgage loan document.
- Filed completed packages in a timely manner.
- Communicated with owners regarding home and loan status.
- Evaluated financial, income and credit documentation to make loan decisions.
Education
Bachelor of Science - Information Technology
Northern Arizona University
2019
Skills
- AML compliance
- SAR writing
- Fraud detection
- Regulatory reporting
- Communication
- Investigative research
- Case escalation
- Risk assessment
- Transaction monitoring
- Documentation
Timeline
Fraud Operations Specialist
Goldman Sachs
11.2023 - Current
Chargeback Analyst
NCR
12.2019 - 11.2023
Credit Fraud Investigator
Kohl's
05.2014 - 02.2019
Mortgage Loan Processor
Bank of America/Wingspan
01.2013 - 01.2014
Bachelor of Science - Information Technology
Northern Arizona University
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