Travis Williams
Hillsborough
Overview
8
8
years of professional experience
Work History
Senior Consultant
Best Buy
01.2023 - Current
- Monitored progress of ongoing projects to ensure objectives were met within specified time frames.
- Implemented CRM tools to track sales progress.
- Mentored junior consultants to increase lead productivity.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Consultant
Best Buy
05.2021 - 12.2022
- Analyzed customer feedback to improve service strategies and product offerings.
- Built and maintained relationships with vendors such as Viking, Thermador, Masimo, Samsung, and Sony.
- Collaborated with cross-functional teams to successfully deliver solutions for clients.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
Premium Specialist
Best Buy
09.2017 - 05.2021
- Created training materials for onboarding new team members.
- Coordinated with vendors to ensure timely product availability.
- Maintained accurate records of customer interactions and transactions for future reference.
- Consolidated monthly performance metric summaries highlighting sign-ups and retention rates for management assessment.
Education
Associate of Science - General Business, Computer Science & Business Administration
Raritan Valley Community College
12-2020
BBA - Business Administration Human Resources
Strayer University
01.2024
Skills
Conflict resolution
Client relationship management
Cross-functional collaboration
KPI analysis
Vendor relations
CRM tools
Team leadership & development
Project management
Achievements
- Managed daily operations for premium departments and implemented measures that improved team productivity
- Acquire repeat business through referrals and repeat cliental business
- Managed inventory of high value products
- Managed book of business for 50+ cliental
Timeline
Senior Consultant
Best Buy
01.2023 - Current
Consultant
Best Buy
05.2021 - 12.2022
Premium Specialist
Best Buy
09.2017 - 05.2021
Associate of Science - General Business, Computer Science & Business Administration
Raritan Valley Community College
BBA - Business Administration Human Resources
Strayer University