Travis Worley
Maumelle
Summary
Dynamic franchise leader with a proven track record at Marco's Pizza, excelling in operations management and strategic planning. Successfully enhanced customer satisfaction through effective crisis management and relationship building, while implementing cost reduction strategies that improved profitability. Skilled in budget development and fostering franchise relations to drive growth and brand compliance.
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in franchise management, strategic planning, and operational efficiency. Known for reliability and adaptability in dynamic environments. Adept at driving business growth and fostering positive work culture.
Overview
27
27
years of professional experience
Work History
Franchise Owner/Area Development Manager/Franchise Business Consultant
Marco's Pizza
Bahamas, Puerto Rico,India, 8 Other Staes In US
02.2013 - Current
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
- Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
- Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
- Collaborated with corporate representatives on sales goals, marketing initiatives, operational procedures, thus maintaining consistency across the brand network.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched new products successfully, leading comprehensive marketing campaigns and promotional activities.
- Effectively allocated budgets across various marketing channels while ensuring maximum ROI.
- Enhanced brand visibility in the region through targeted advertising campaigns and public relations events.
- Managed budget allocation and resource utilization to maximize marketing ROI.
Regional Manager
Quizno's Subs
Cleveland, OH
09.1998 - 01.2013
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Oversaw opening teams alongside adherence to construction schedules, facilitating equipment orders and franchise growth toward profitability.
- Implemented cost-saving measures, leading to significant reductions in operational expenses.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
Education
High School Diploma -
Huron High School
Huron, OH06-1991
Skills
- Brand compliance
- Franchise relations
- Operations management
- Small business operations
- Relationship building
- Customer relations
- Strategic planning
- Business launch
- Crisis management
- Cost reduction
- Budget development
- Labor relations
Timeline
Franchise Owner/Area Development Manager/Franchise Business Consultant
Marco's Pizza
02.2013 - Current
Regional Manager
Quizno's Subs
09.1998 - 01.2013
High School Diploma -
Huron High School
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