Travisa Dessasore
Carrollton,TX
Summary
Experienced billing professional with a proven track record of effectively managing billing processes and enhancing financial operations. Skilled in streamlining workflows and resolving discrepancies to maximize revenue. Recognized for collaborative approach and reliability, dedicated to achieving team objectives and adapting to evolving requirements.
Overview
13
13
years of professional experience
Work History
Owner/Operator/Pastry Chef
T’s Tasteful Treats
03.2019 - 01.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Assistant Business Development Manager
OSCWEBco
06.2018 - 01.2019
- Provided support to the Director & Business Development Manager in all aspects
- I interacted with sales personnel for each military branch including AAFES, MCX & NEX, client contacts and management
- Developed sales material for promotions, new item introductions, monthly action plans
- Retrieved internal and external sales data, created required reports with analysis
- Analyzed data and assisted in developing strategies to increase sales volume with advanced Excel skills, created pivot tables, and used VLOOKUP function
- Maintained appropriate trackers for promotions, compliance, and planners
- Worked closely with other company/client/customer personnel in planning, pricing, field sales, marketing and customer service departments
- Expanded business network through participation in relevant events and conferences.
- Increased client base by identifying and targeting new business opportunities.
- Analyzed sales data to identify areas for improvement in sales funnel management and conversion rates.
- Negotiated favorable contract terms with suppliers, resulting in cost savings for the organization.
- Played an integral role in product launches by coordinating promotional activities and collaborating closely with marketing teams.
- Streamlined internal processes to improve efficiency within the business development department.
- Developed a deep understanding of target markets' needs/preferences which directly contributed to increasing revenue from those sectors.
- Supported management in strategic planning initiatives for long-term success and sustainability of the organization.
- Conducted thorough market research, staying informed on industry trends and competitor activities.
- Developed comprehensive marketing strategies for increased brand awareness.
- Collaborated with cross-functional teams, ensuring successful project execution.
- Established strong rapport with clients, fostering long-lasting partnerships and repeat business.
- Contributed to increased revenue growth by closing high-value deals with key accounts.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
Senior Billing Specialist - Verizon Communications, Inc.
Insight Global
09.2017 - 02.2018
- Scheduled and administered meetings with engineers and contracted vendors using WebEx
- Played a significant part in creating the order processing spreadsheet for engineers to administer to contracted vendors
- Developed customized reports for management, providing valuable insights into billing trends and areas for improvement.
- Consistent communication with engineers, vendors, and accounts payable department to gather info required to create shopping carts
- Applied engineer expense reports to Excel spreadsheet then processed reimbursement in SAP
- Performed goods receipts, and reconciled GRIR imbalances in an SAP environment
- Maintained detailed records of all transactions, ensuring accuracy in financial reporting and compliance with relevant regulations.
- Streamlined billing processes by implementing new software and procedures, reducing errors and increasing efficiency.
- Proactively identified potential billing issues by regularly reviewing contract terms and conditions for accuracy and consistency.
- Contributed to process improvements within the department by actively participating in brainstorming sessions, offering suggestions, and implementing approved changes.
- Demonstrated strong attention to detail by identifying and correcting minor errors before they escalated into major issues, contributing to overall accuracy in billing processes.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Senior Billing Assistant - NEC
Progressive IT
01.2016 - 02.2017
- Utilized SAP for structured inventory and operations
- Created RMA for the defective part returns and replacement part orders
- Created new client accounts for all 7-Eleven stores nationwide
- Maintained customer accounts and implemented changes to accounts
- Exported SAP reports to Microsoft Excel and created pivot tables for management review
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
Billing Analyst
Urban Square
01.2014 - 01.2016
- Performed administrative functions i.e., answered inbound calls, arranged conference calls, and ordered supplies
- Set up new leases and lease renewals
- Played an essential role in creating forms for new property
- Data entry of property information in company database
- Maintained accurate records of all transactions for management review on a timely basis including general ledger, delinquency report, move-ins, lease files, insurance certificates, invoices, and vendor contacts
- Forwarded all resident complaints and conflicts to management for resolution
- Coordinated new hire orientation and manager’s staff training
- Managed utilities, collected rent, and conducted tours of the property for prospective tenants
- Maintained and coordinated daily calendar
- Performed payroll duties by collecting, calculating and entering data
- Update payroll records by entering exemptions, insurance coverage, savings deductions, job title and department and division transfers
- Maintained strict confidentiality with all personal data as per company guidelines.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
- Conducted regular account reconciliations to verify invoice accuracy, resulting in reduced disputes and improved cash flow management.
- Anticipated potential conflicts by proactively reviewing contracts for special billing requirements or provisions outside standard practices.
- Worked with multiple departments to check proper billing information.
Billing Administrator
ASI Business Solutions
05.2012 - 01.2014
- Set up and maintained customer accounts, billing information, and new service IT contracts
- Ran daily payment reports from five leasing companies to reconcile monthly payments from clients
- Maintained accurate records of clients'' financial transactions, ensuring data integrity within the company''s database.
- Performed regular audits of client accounts, identifying potential errors and rectifying them proactively before impacting customer relations.
- Managed complex billing situations with a high level of professionalism, resolving disputes and maintaining client satisfaction.
- Streamlined billing processes for improved efficiency and reduced errors, implementing new software solutions.
- Collaborated with other departments to address discrepancies in client accounts, promoting positive interdepartmental relationships.
- Prepared comprehensive financial reports for management review, highlighting trends and areas for improvement in the billing process.
- Increased billing accuracy by diligently reviewing and reconciling invoices and payment records.
- Reduced processing time for invoice generation by automating manual tasks using advanced spreadsheet functions.
- Organized digital filing systems for efficient retrieval of client documentation during internal or external audits as necessary.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Entered figures using 10-key calculator to compute data quickly.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Processed adjustments to client accounts, reconciled all customer accounts and credit card payments
- Communicated with all departments to resolve department billing issues
- Worked closely with leasing companies to ensure funding was approved in a timely manner for new client equipment orders
- Performed special assignments and projects as required
- Ran reports and worked closely with controller on quarterly meeting commissions and awards
- Meeting facilitator for quarterly and annual meeting planning committee
Education
Diploma -
James Martin High School
Arlington, TX01.1994
Skills
- Customer relations
- Small business operations
- Relationship building
- Client service
Timeline
Owner/Operator/Pastry Chef
T’s Tasteful Treats
03.2019 - 01.2025
Assistant Business Development Manager
OSCWEBco
06.2018 - 01.2019
Senior Billing Specialist - Verizon Communications, Inc.
Insight Global
09.2017 - 02.2018
Senior Billing Assistant - NEC
Progressive IT
01.2016 - 02.2017
Billing Analyst
Urban Square
01.2014 - 01.2016
Billing Administrator
ASI Business Solutions
05.2012 - 01.2014
Diploma -
James Martin High School
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