Travis J Hedrick

• Food and Consumables Coach, Stocking and Ops Coach
• Oversight of 7 departments, 7 Team Leads, 47 Associates
• $110-120 Million Store
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.

• Specialized training, development, and consulting for small business, non-profit, tribal operations/human resources, and churches
• Accomplished public speaker, teacher, and community leader
• Human Resources: Hired, trained, supervised, motivated office and volunteer staff
• Developed and implemented educational and training materials for staff and volunteers
• Manage daily office operations, business administration, and customer service
• Served as Operations Director, Chief Executive Officer, and Chief Financial Officer ensuring the daily operating expenditures and leading financial growth
• Fundraiser and Events Specialist, Develop business and community relationships
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

• Responsible for overall operations and services provided by the Sacred Heart Center; reporting directly to the Board of Directors.
• Provide executive-level leadership for all Victim Services, partnering with local and state agencies to bring the best quality services to clients and their families.
• Develop and manage operations budgets, grant funding, and donor contributions.
• Meet state and federal standards for all services provided by SHC including Victim Services on Tribal lands and Reservations.
• Oversight of all training and development of staff and volunteers.
• Human Resources, Recruitment, and Employee Engagement
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.

• Responsible for researching, establishing, and maintaining a state’s employee pay system.
• Researching and understanding the current and upcoming competitive markets for employee pay
• Analyze and modify compensation policies to establish competitive programs and ensure compliance with legal requirements
• Develop and evolve the state pay grades, pay structures, and career bands
• Determine competitive wage rates and recommend changes as necessary
• Ensure that the state’s pay practices comply with changing state and federal laws and regulations
• Oversee the classification of employees and civil service eligibility
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.

• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
• Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
• Advise managers on organizational policy matters such as equal employment opportunity
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
• Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.
• Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of the organization's personnel policies and practices.
• Employee Benefits including negotiation, procurement, and implementation
• Analyze training needs to design employee development, language training, and health and safety programs.
• Managed the onboarding process, providing new hires with necessary tools for success from day one.
• Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.

• Design, evaluate, and modify benefits policies to ensure that programs are current, competitive, and in compliance with legal requirements.
• Analyze compensation policies, government regulations, and prevailing wage rates to develop a competitive compensation plan.
• Administer, direct, and review employee benefit programs, including the integration of benefit programs following mergers and acquisitions.
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
• Prepare detailed job descriptions and classification systems and define job levels and families, in partnership with other managers.
• Formulate policies, procedures, and programs for recruitment, testing, placement, classification, orientation, benefits and compensation, and labor and industrial relations.
• Develop methods to improve employment policies, processes, and practices, and recommend changes to Executives and Owners.
• Event Planning, Annual Awards Banquet, Employee Appreciation
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Communicate official plans, policies, and procedures to staff and the Tribal Officials.

• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
• Developed comprehensive employee training programs, resulting in a more skilled workforce.
• Structured compensation and benefits according to market conditions and budget demands.
• Employee Benefits including negotiation, procurement, and implementation
• Maintained "open door" policy to encourage employee communications and resolution of issues.
• Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.

• Oversaw Casino and Gaming executive coaching and development
• Developed high-performing teams through strategic coaching and mentoring initiatives for managers and supervisors.
• Promoted a culture of continuous improvement, implementing best practices in adult education methodologies across the organization.
• Optimized departmental performance with thorough needs assessments, aligning training programs to business objectives.
• Enhanced employee retention by implementing comprehensive training and development programs.
• Led cross-functional teams to develop organizational competency models, providing clear career pathways and development opportunities for all employees.
• Streamlined onboarding processes, ensuring new hires were equipped with necessary skills for success in their roles.
• Reduced company-wide skills gaps through effective workforce planning and targeted employee development initiatives.

• Teach Adult Basic Education courses, principles, and concepts
• Teach Career & College Success courses, principles, and concepts, WorkFirst
• Develop and instruct curriculum in compliance with State and Federal Standards
• Assign, Review, Prepare, Develop, and Grade Assignments, Quizzes, and Tests
• Student Support and Advising, 78% student retention rate
• Taught Mathematics, Business, and Writing courses, providing instruction to up to 200 undergraduate students.
• Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
• Boosted class participation rates by fostering a positive and collaborative learning environment.
• Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.
• Enhanced student comprehension by employing diverse teaching methods and incorporating multimedia resources.

• Completion Candidate - ABD
• Relevant Coursework: Education, Business, Leadership

• Relevant Coursework: Business Management, Operations Management, Organizational Leadership
• Awards & Honors: Honors Society

• Relevant Coursework: Business Management, Project Management, Organizational Leadership
• Awards & Honors: Summa Cum Laude

• Relevant Coursework: Business
• Awards & Honors: Highest Honors