Managed teams of Project Managers and Implementation Consultants configuring UKG Timekeeping and Human Resource cloud business systems to meet business requirements
Working primarily in the Public Sector, my teams delivered process optimization automation systems integration, and digital transformation of business support functions
Directly manage multiple teams of highly skilled, geographically and culturally diverse Project Managers, Implementation Consultants and system Analysts
Payroll budget of ~$2,500,000
Help redefine organizational strategy and implement and manage strategic deployment process
Develop and implement toolsets, standards, and practices for project management, people management, and resource planning
Mentor and career development resource
ERP Systems Manager | Project Manager
Greater Baltimore Medical Center
Towson, MD
01.2018 - 03.2023
Focused on implementation and configuration of commercial software packages for business process optimization, process automation, systems integration, and digital transformation of healthcare support functions
Directly manage team of highly skilled systems analysts, combined payroll budget of ~$800,000
Align team skillsets and objectives with organization strategy
Fine tune team output through active and regular performance management
Mentor and career development resource
Lead and coordinate multi-disciplinary teams to maintain, upgrade, and optimize complex ecosystem of integrated Enterprise Resource Planning software
$~500M Revenue processed
$~5M annual software budget
12 disparate systems
More than 75 interfaces and integrations and counting
Over 400 different reports regularly run against systems
Capital software projects up to $10M budget and 18-month timeline
Automation Initiatives - lead analysis, process mapping, design, implementation, QA
Systems Access Audit & Review
New Hire System Provisioning
Termed Employee Deprovisioning
Item Master Cleanup
Vendor Master Cleanup
Capital Requisition Approval Flow
Notification Flows - Job Code Creation, Journal Entries, Department Creation
IT Service Management System Revamp
Redesign and redeploy entire server footprint to best practice
Ground up redesign of Incident & Service architecture
Net new implementation of template and workflow automation
IT Manager| Project Manager
Gilchrist
Hunt Valley, MD
12.2015 - 12.2017
Responsible for expanding and rationalizing technological capabilities of organization to meet the business needs of multiple remote locations and hundreds of field staff for Maryland's largest hospice provider
Started as Client Support, promoted to IT Manager within 6 months due to superior performance
Directly managed team of systems analysts of varying skill levels, combined payroll budget of ~$500,000
Modernized desktop & customer-facing support through PowerShell automation
Oversaw the design and development of internal hardware tracking database
Oversaw the design and development of internal appointment scheduler
Implemented AirWatch Mobile Device Management system for 500+ mobile devices
Project managed internal phone system upgrade
Implemented multi-site access control and security system
Managed change and user adoption of Microsoft Office implementation
Senior Strategic Program Manager | PMO Manager | Epic Co Director – Information Technology Services at University of California, IrvineSenior Strategic Program Manager | PMO Manager | Epic Co Director – Information Technology Services at University of California, Irvine
Program Manager - Strategic Program Office at Tech Mahindra Business Process ServicesProgram Manager - Strategic Program Office at Tech Mahindra Business Process Services
Healthcare Digital Services Specialist, Healthcare Strategic Account Executive, Professional Services Manager at Ricoh AmericasHealthcare Digital Services Specialist, Healthcare Strategic Account Executive, Professional Services Manager at Ricoh Americas
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC