Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

TRAVIS M. WILLIAMS

Baltimore,Maryland

Summary

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.

Overview

21
21
years of professional experience

Work History

SENIOR TEAM LEAD CHILD SUPPORT ENFORCEMENT

10.2017 - Current
  • Resolving client concerns and escalated issues within the walk-in department

CUSTOMER SERVICE REPRESENTATIVE

ICF CONSULTING, INC
06.2016 - 10.2017
  • Counsel clients over the phone regarding government assistant programs
  • Took an average of 150 calls daily

PROGRAM SPECIALIST/CUSTOMER SERVICE

CHILD SUPPORT ENFORCEMENT
03.2013 - 09.2015
  • Took an average of 75-100 calls per day

RESIDENTIAL CARE ASSISTANT

NORTHSTAR SPECIAL SERVICES
02.2012 - 03.2013
  • Transport clients to various daily appointments
  • CPR and Med certified to administer medicine

PROGRAM SPECIALIST/CUSTOMER SERVICE

CHILD SUPPORT ENFORCEMENT
09.2006 - 06.2011
  • Took an average of 75-100 calls per day

SALES CONSULTANT

PROVIDENT BANK OF MARYLAND
09.2005 - 03.2006
  • Opened new retail and commercial accounts for new customers

ASSISTANT MANAGER

CASUAL MALE BIG & TALL
09.2003 - 09.2005
  • Ensured that all customer service standards were maintained

TELLER

BANK OF AMERICA
07.2004 - 06.2005
  • Operated both the commercial and drive thru teller windows assisting customers financial needs.

Education

Business Management

Lake Clifton Eastern High School
Baltimore, MD
06-2000

Skills

  • Clear communication
  • Switchboard operation
  • Customer service
  • Active listening
  • Cash handling/Tracking funds
  • Self-control and positivity
  • Assertiveness
  • Conflict resolution
  • Depersonalization
  • Data entry

References

  • TEYONA ASHE-JOHNSON, SUPERVISOR CHILD SUPPORT ENFORCEMENT, 443-599-2666
  • TOBIE THOMAS, CUSTOMER SERVICE SUPERVISOR CHILD SUPPORT ENFORCEMENT, 443-362-2623

Timeline

SENIOR TEAM LEAD CHILD SUPPORT ENFORCEMENT

10.2017 - Current

CUSTOMER SERVICE REPRESENTATIVE

ICF CONSULTING, INC
06.2016 - 10.2017

PROGRAM SPECIALIST/CUSTOMER SERVICE

CHILD SUPPORT ENFORCEMENT
03.2013 - 09.2015

RESIDENTIAL CARE ASSISTANT

NORTHSTAR SPECIAL SERVICES
02.2012 - 03.2013

PROGRAM SPECIALIST/CUSTOMER SERVICE

CHILD SUPPORT ENFORCEMENT
09.2006 - 06.2011

SALES CONSULTANT

PROVIDENT BANK OF MARYLAND
09.2005 - 03.2006

TELLER

BANK OF AMERICA
07.2004 - 06.2005

ASSISTANT MANAGER

CASUAL MALE BIG & TALL
09.2003 - 09.2005

Business Management

Lake Clifton Eastern High School

Similar Profiles

CREATE PROFILE
TRAVIS M. WILLIAMS