Travis Scott Drescher
Fort Myers,FL
Summary
Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Director of Food and Beverage
WildBlue Amenities (ICON/Troon)
10.2023 - Current
- Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
- Coordinated seamless event execution for both small-scale gatherings and large-scale events
- Championed the integration of technology in daily operations, streamlining processes and enhancing overall guest experience.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.
Director of Food and Beverage
The Colony Golf and Country Club (ICON/Troon)
10.2022 - 10.2023
- Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Director of Food and Beverage
River Hall Country Club (Hampton Golf)
10.2019 - 10.2022
- Increased efficiency of daily operations by analyzing workflows; identifying areas for improvement; initiating changes as necessary.
- Overhauled food service offerings resulting in improved guest satisfaction scores by working closely with the culinary team on menu development and presentation standards.
- Direct oversight of new pool bar construction project from breaking ground to successful opening, including concept design and menu development to align with desired theme and demographics.
- Maximized customer satisfaction by promptly resolving issues and concerns in a professional manner.
- Managed financial aspects of the clubhouse, including budgeting, forecasting, and expense tracking to ensure profitability.
- Responsibilities grew to include management of transition to in-house housekeeping from contract services, as well as overseeing the maintenance department to insure proper upkeep and repair items were successfully completed.
- Maintained a safe, secure clubhouse environment in compliance with all applicable regulations and best practices for risk management.
Assistant General Manager/Director of Food and Beverage
Herons Glen Golf and Country Club
06.2013 - 11.2017
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Education
Associate of Applied Science - Culinary Arts
Johnson And Wales University
Charleston05.1999
Skills
- Operational Efficiency
- Hospitality Management
- Menu development
- Cost Control
- Budget Development
- Reliable and Responsible
Timeline
Director of Food and Beverage
WildBlue Amenities (ICON/Troon)
10.2023 - Current
Director of Food and Beverage
The Colony Golf and Country Club (ICON/Troon)
10.2022 - 10.2023
Director of Food and Beverage
River Hall Country Club (Hampton Golf)
10.2019 - 10.2022
Assistant General Manager/Director of Food and Beverage
Herons Glen Golf and Country Club
06.2013 - 11.2017
Associate of Applied Science - Culinary Arts
Johnson And Wales University