Travis T. Hodge
Upper Marlboro,Maryland
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Positive and diligent manager professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 10.5 years of Property Management experience paired with goal-oriented and performance-minded approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Property Manager
Borger Residential
08.2017 - Current
- Successfully manages two A Class Luxury mid-rise apartment complexes, which consists of 167 units, retail, and commercial space
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Developed and executed plan to achieve and maintain 100% or better rate of occupancy.
- Trained and motivated leasing staff during bi-monthly trainings.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Assistant Property Manager
JBG Companies, The Gale
03.2013 - 08.2017
- Manages a team of 14 skilled professionals in various positions within the property
- Successfully managed an A Class Luxury high-rise apartment complex, which consists of 603 units
- Assist General Property Manager with personnel responsibilities to include, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, rewarding and disciplining employees; addressing complaints and resolving problems and issues
- Complete incident reports and forward to the insurance coordinator within 24 hours of event
- Made sure that all bank deposits are made and reported on a daily basis
- Responsible for filing on delinquencies and utility cut-offs, schedule eviction and collection follow-up
- Process all invoices for payment and forward to accounting on a daily basis
- Ensure that end-of-month close is completed on time and with accuracy
- Initiate and participate in outreach activities.
Customer Service Manager
Regulatory Professional Society
08.2008 - 02.2013
- Managed a team of 7 skilled professionals
- Oversee the day-to-day financial transactions between customer service, meetings, and finance
- Reviewed scheduling processes, metric, performance, and staffing levels to identify opportunities for improved efficiency and ensures proper staffing and scheduling commensurate with service level objectives on an intra-day, weekly and long-term basis
- Assist in the development and training, as appropriate, for customer service team member needs.
Strategy & Marketing Sales Lead
Kaiser Permanente
04.2004 - 07.2008
- Serviced accounts on regular basis to propose new products or services and maximize revenue.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- Trained, coached and mentored new sales associates for maximum performance.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
Customer Retention Specialist
Inphonic Inc
02.2002 - 04.2004
Education
B.A - Marketing
Georgetown University
Washington, DCProfessional Business Writing - undefined
Georgetown University
Washington, DC03.2010
Skills
- Fair Housing Mandates
- Building Operations
- New Construction
- Affordable Housing Programs Knowledge
- Exceptional Oral and Written Communication Skills
- Fair Housing Laws Knowledge
- Community Engagement
- Local and State Laws
Timeline
Property Manager
Borger Residential
08.2017 - Current
Assistant Property Manager
JBG Companies, The Gale
03.2013 - 08.2017
Customer Service Manager
Regulatory Professional Society
08.2008 - 02.2013
Strategy & Marketing Sales Lead
Kaiser Permanente
04.2004 - 07.2008
Customer Retention Specialist
Inphonic Inc
02.2002 - 04.2004
B.A - Marketing
Georgetown University
Professional Business Writing - undefined
Georgetown University
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