Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager

Travon Durand

West Des Moines,IA

Summary

Proven leader in operations management with a track record of enhancing team productivity and customer satisfaction at Aptive Environmental. Skilled in problem-solving and team leadership, consistently achieving and exceeding performance targets. Excelled in maintaining compliance and driving continuous improvements, resulting in a significant increase in employee motivation and client relationships.

Overview

11
11
years of professional experience

Work History

Operations Manager

Aptive Environmental
09.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Developed and implemented strategies to maximize customer satisfaction.

Operations Supervisor

Aptive Environmental
05.2023 - 09.2023
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

Area Manager

Aptive Environmental
08.2022 - 05.2023
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.

Lead Service Pro

Aptive Environmental
04.2020 - 08.2022
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Maintained a high level of product knowledge, enabling informed recommendations to customers on maintenance requirements.

Customer Service Representative

Lowes Home Improvement Center
10.2015 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Cashier

Fiesta Mart #22
09.2013 - 09.2015
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Education

Associate of Science - Kinesiology

Houston Community College
Houston, TX
05.2017

High School Diploma -

Hightower High School
Missouri City, TX
06.2014

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Employee Motivation
  • Maintaining Compliance
  • Client Relationships
  • Inventory Control
  • Process Improvement
  • Performance Management
  • Regulatory Compliance
  • Continuous improvements

Accomplishments

  • Earned the “80% Club” Award in 2023 for Gross Margin,
  • Collaborated with different teams in Matrix Org.
  • Top 15 in SOTU for Q1 and top 10 in SOTU for Q2.
  • First Operating Manager to accomplish Q2 production.
  • Mentor new Operation Manager.
  • Exceeded gross margin expectation month after month.
  • Modified new hire training process to effectively maintain staffing.

Timeline

Operations Manager

Aptive Environmental
09.2023 - Current

Operations Supervisor

Aptive Environmental
05.2023 - 09.2023

Area Manager

Aptive Environmental
08.2022 - 05.2023

Lead Service Pro

Aptive Environmental
04.2020 - 08.2022

Customer Service Representative

Lowes Home Improvement Center
10.2015 - 03.2020

Cashier

Fiesta Mart #22
09.2013 - 09.2015

Associate of Science - Kinesiology

Houston Community College

High School Diploma -

Hightower High School

Similar Profiles

CREATE PROFILE
Travon Durand