Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Travon Harrington

Richmond,USA

Summary

Driven Account Manager with a proven track record of exceeding customer expectations seeks a challenging role to leverage data analysis and communication skills for sustainable account growth. My passion for exceeding expectations has consistently resulted in measurable improvements, including:

  • Increased client satisfaction by 20% through streamlining communication channels and proactively addressing potential concerns.
  • Boosted staff efficiency by 35% by implementing data-driven scheduling improvements, leading to better cleaning results.
  • Generated 15% account revenue growth by uncovering and exceeding customer needs through in-depth data analysis.

My Business Analytics degree combined with exceptional communication and analytical skills equips me to drive further success. I thrive in collaborative environments and am eager to contribute my dedication and data-driven insights to your team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Accounts manager

Red Coats, Inc.
Richmond, VA
02.2023 - Current
  • Monitored and reported on key performance indicators to ensure efficient operations
  • Generated and presented reports to senior management on account performance
  • Identified ways to improve efficiency in operations and implemented process changes
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Performed routine and scheduled maintenance services
  • Managed and coordinated multiple projects while ensuring timely completion.

Customer Account Manager

Aarons Furniture Store
Richmond, VA
01.2022 - 12.2022
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
  • Identified ways to improve efficiency in operations and implemented process changes
  • Developed departmental objectives, budgets, policies, procedures and strategies
  • Analyzed inventory data to identify trends and potential improvements
  • Determined inventory quantity needs, ordering more materials based on minimum or maximum levels.

Front Desk Representative

Golds Gym
Richmond, VA
04.2021 - 08.2021
  • Entered customer transaction information into company databases
  • Cold called potential customers to generate leads
  • Used knowledge of company products and services to recommend solutions to customers
  • Answered multi-line phone system and promptly transferred calls
  • Entered data into company software system.

Remote Customer Representative

Carnival Cruise Line
USA
01.2020 - 05.2020
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Created a new customer database by entering customer information into a database
  • Performed sales analytics and provided recommendations that increased sales.

Education

Master of Arts -

Virginia Union University
Richmond, VA
05-2025

Bachelor of Science - Business Analytics

Virginia Union University
Richmond, VA

Skills

1 Customer Service:

  • "I thrive in building positive relationships with clients, ensuring their satisfaction through attentive service and proactive problem-solving"

2 Time Management:

  • "My organizational skills and ability to prioritize tasks consistently meet deadlines and keep projects on track, even under pressure"

3 Computer Literacy:

  • "I'm proficient in various software applications, including Microsoft Office Suite and web-based platforms, allowing me to adapt to any tech-driven environment"

4 Analytics:

  • "I extract valuable insights from data, using analytical tools and techniques to inform strategic decisions and drive continuous improvement"

5 Microsoft Excel:

  • "My expertise in Excel enables me to create data models, manipulate formulas, and generate reports, providing clear and actionable information"

6 Leadership:

  • "I motivate and guide teams towards achieving goals, fostering collaboration and creating a positive work environment where everyone thrives"

7 Negotiation:

  • "I excel at reaching mutually beneficial agreements through effective communication and persuasive strategies, securing positive outcomes for all parties involved"

8 Budget Review:

  • "I possess a keen eye for detail and financial acumen, ensuring responsible budget management and identifying opportunities for cost optimization"

9 Lead Prospecting:

  • "I actively identify and qualify potential leads, utilizing research and communication skills to build a strong pipeline of new business opportunities"

10 Cold Calling:

  • "My confident and persuasive approach to cold calling effectively engages potential clients, building rapport and scheduling productive meetings"

11 Team Training:

  • "I effectively transfer knowledge and skills to team members, developing their capabilities and ensuring consistent performance across the team"

12 Relationship Building:

  • "I cultivate strong relationships with clients, colleagues, and stakeholders, fostering trust and open communication for long-term success"

13 Account Development:

  • "I proactively expand existing client relationships, identifying new opportunities for growth and exceeding expectations to generate increased revenue"

14 Client Meetings:

  • "I excel at leading and participating in client meetings, presenting information clearly, addressing concerns, and building consensus for mutually beneficial outcomes"

15 Strategic Account Planning:

  • "I collaborate with clients to develop and implement customized account plans, aligning sales and marketing efforts to achieve long-term growth objectives"

Accomplishments

  • As an Account Manager, I drove sustainable account growth by 15% by leveraging data analysis and fostering strong client relationships. Through proactive communication, I increased customer satisfaction by 20%, resolving all client inquiries within 24 hours. I also spearheaded data-driven scheduling improvements, boosting staff efficiency by 35% and leading to a 10% reduction in cleaning time. My dedication to exceeding expectations secured repeat contracts with 95% of clients, solidifying long-term success.

Certification

  • Project management: Great learning
  • Business Analysis: Linkedin Learning
  • SQL (structured Query Language): LinkedIn learning

Timeline

Accounts manager

Red Coats, Inc.
02.2023 - Current

Customer Account Manager

Aarons Furniture Store
01.2022 - 12.2022

Front Desk Representative

Golds Gym
04.2021 - 08.2021

Remote Customer Representative

Carnival Cruise Line
01.2020 - 05.2020

Master of Arts -

Virginia Union University

Bachelor of Science - Business Analytics

Virginia Union University
Travon Harrington