Experienced Healthcare & Customer Service team member proficient in biological specimen collection, mobility assistance and emergency situation management. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Hardworking and dedicated with certification.
Overview
4
4
years of professional experience
Work History
GNA
Levindale Hebrew Geriatric Center and Hospital
Baltimore, MD
01.2024 - Current
Greeted visitors and provided them with assistance.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled appointments for clients, customers, and other visitors.
Maintained a neat reception area by organizing materials and tidying up furniture.
Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Updated daily log book with information about visitors entering the premises.
Assisted with patient transfers, ambulation and mobility.
Provided vital signs monitoring and reporting.
Administered medications according to physician orders.
Performed routine treatments such as wound care and catheterizations.
Assisted with daily living activities such as bathing, grooming, feeding and dressing.
Monitored fluid intake, output levels and reported changes to RNs, MDs.
Garage Attendant
Federal Parking Inc.
Baltimore, MD
12.2022 - Current
Greeted customers, provided customer service and answered questions about services offered.
Inspected vehicles for damage, checked tire pressure and fluid levels, and completed minor repairs as needed.
Performed routine maintenance such as oil changes, brake jobs, engine tune-ups, and tire rotations.
Checked customer cars before delivering them back to owners after servicing or repairs have been made.
Directed traffic flow in the parking lot so that customers could enter and exit safely.
Reported any suspicious activities or individuals seen around premises to supervisor immediately.
Addressed and resolved customer complaints with friendly and level-headed assistance.
Cashier
Giant Food Stores
Pikesville, MD
05.2022 - 11.2022
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Cashier/Customer Service Cashier
Walmart
Catonsville, MD
10.2020 - 04.2022
Greeted customers and answered any questions they had about the store's products and services.
Issued receipts, refunds, credits or change due to customers.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
CNA/GNA - Nursing
It Works Program
Baltimore, MD
11-2023
Phlebotomy -
Loving Hearts Training Center
Gwynn Oak, MD
03-2023
High School Diploma -
Milford High Academy
Baltimore, MD
06-2021
Skills
CPR Certification
Vital signs monitoring
Coil cleaning
Cleaning and sanitation
Kennel cleaning and sanitizing methods
Customer Service
Timeline
GNA
Levindale Hebrew Geriatric Center and Hospital
01.2024 - Current
Garage Attendant
Federal Parking Inc.
12.2022 - Current
Cashier
Giant Food Stores
05.2022 - 11.2022
Cashier/Customer Service Cashier
Walmart
10.2020 - 04.2022
CNA/GNA - Nursing
It Works Program
Phlebotomy -
Loving Hearts Training Center
High School Diploma -
Milford High Academy
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