Summary
Overview
Work History
Education
Skills
Leadershipandinvolvements
References
Additional Information
Timeline
Generic

Travon Offutt

Phoenix,AZ

Summary

Career oriented, results driven individual with a strong work ethic and desire to maintain a long-term position while being a key player in organizational growth and success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

DoorDash Corporate
12.2023 - 07.2024
  • Handled high volume of incoming calls
  • Attention to detail necessary in order to accurately enter orders for Pizza Hut customers nationwide
  • Excellent Team Player
  • Displayed Personal Accountability to ensure company goals were met.

Junior Account Executive

Unite Mortgage
10.2021 - 11.2023
  • Developed strong relationships with clients, leading to increased trust and repeat business.
  • Made over 200 outbound calls to potential clients daily.
  • Successfully managed client expectations by setting realistic goals and providing regular updates on progress towards achieving them.
  • Maintained detailed records of all client interactions using CRM systems, ensuring seamless handovers between internal teams when needed.
  • Participated in weekly team meetings to discuss ongoing projects and strategize improvements for better client outcomes.
  • Built relationships with customers and community to promote long term business growth.

Independent Contractor (Carpet Cleaning)

01.2014 - 01.2023
  • In-depth experience with customer service to ensure customer satisfaction, retention, and referrals
  • Developed strong work ethic and displayed personal accountability and professional integrity which gained excellent customer retention and referrals
  • Experience in up selling and maintaining a competitive advantage
  • Booking appointments and maintaining schedule to ensure timely service
  • Developed excellent communication, listening, and problem-solving skills in order to understand customer needs and pro-actively resolve any potential issues that may arise in a timely manner
  • Able to display emotional intelligence and empathy towards customers' needs
  • Ability to display quick learning in order to develop the competency needed to provide excellent customer service.

Education

Associate Business Management - Business Management

Chandler Gilbert Community College
Gilbert, AZ
05.2021

Skills

  • Extremely good at talking to people and building connections and rapport
  • Fast learner picking up on things quickly
  • Efficient at taking constructive criticism and responding with action
  • All around team player making sure other employees around me are doing their job as well as myself and providing extra help when needed
  • Excellent problem solver with the ability to calmly think through situations to provide effective solutions and ensure everyone involved is satisfied with the outcome
  • Able to maintain good relationships and build rapport internally and externally
  • Call center experience
  • Customer Relations
  • Data Entry
  • Computer Proficiency
  • Conflict Resolution
  • Microsoft Excel
  • Microsoft Outlook
  • Team Development
  • CRM Software

Leadershipandinvolvements

Football was my primary sport in High School, Football taught me leadership and teamwork and sculpted me to be at team player in any endeavor I indulge in

References

References available upon request.

Additional Information

References:

James Hooper (Unite Mortgage) - 602-657-0035

Tristen Bennet (Unite Mortgage - 406-600-2007

Vince Offutt (Keep It Clean PHX) - 602-384-3605

Timeline

Customer Service Representative

DoorDash Corporate
12.2023 - 07.2024

Junior Account Executive

Unite Mortgage
10.2021 - 11.2023

Independent Contractor (Carpet Cleaning)

01.2014 - 01.2023

Associate Business Management - Business Management

Chandler Gilbert Community College

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Travon Offutt