Travon Robinson
Dover,DE
Summary
- IT Specialist with extensive experience in Information Technology, specializing in computer repair and end-user support. Proficient in macOS, Windows, iOS, and Android, with hands-on experience troubleshooting and repairing multiple laptops daily. Provided help desk at Chesapeake Utilities, focusing on hardware and software upgrades and repairs. Resourceful technician skilled in customizing applications and addressing usability and security concerns across various platforms.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Clerk
Highline Warren
Elkton, MD
02.2025 - Current
- Streamlined shipping and labeling processes for efficient product distribution to clients and companies.
- Processed incoming shipments and verified accuracy of received goods.
- Organized warehouse inventory utilizing effective storage methods.
- Coordinated outbound shipments to achieve timely delivery to clients.
IT Support
Chesapeake Utilities
Dover, DE
03.2023 - 07.2023
- Demonstrated proficiency in macOS, Windows, iOS, and Android operating systems.
- Installed, configured, and troubleshot PCs and networks to ensure optimal performance.
- Resolved issues for 15 to 30+ laptops daily through efficient troubleshooting and repair.
- Delivered help desk support to Chesapeake Utilities user base for technical inquiries.
- Executed extensive troubleshooting, repair, and upgrades of hardware and software systems.
- Scheduled new dispatches as necessary to maintain workflow efficiency.
- Utilized Remedy ticketing system for effective case management and tracking.
- Assisted clients with IT-related challenges and product inquiries, enhancing service delivery.
IT Support Technician
Amazon
Middletown, DE
01.2020 - 09.2022
- Diagnosed and resolved hardware and software issues for end-users.
- Executed installation, configuration, and troubleshooting of PCs and networks.
- Provided urgent customer care for technical complications via phone, chat, and email.
- Utilized Remedy ticketing system to efficiently log and resolve technical issues.
- Documented troubleshooting steps and solutions in internal knowledge base.
- Managed user accounts through Active Directory to enhance access control.
- Conducted comprehensive hardware and software troubleshooting and upgrades.
Forklift Driver
Edgewell Playtex
Dover, DE
10.2018 - 10.2019
- Managed product transportation within factory using conventional and stand-up forklifts.
- Operated forklifts to transport materials, ensuring smooth production flow.
- Loaded and unloaded pallets to maintain efficient warehouse operations.
- Monitored inventory levels and alerted management of shortages.
- Safely loaded and unloaded trucks, adhering to safety protocols.
Education
Technical school - Data Analytics
Wilmington University
New Castle, DE12.2021
Associate's degree - Graphic Design
Delaware Technical Community College
Dover, DE12.2017
High school diploma - Engineering
Dover High School
Dover, DE07.2017
Skills
- Web development and JavaScript
- Microsoft Windows proficiency
- Excel expertise
- Lennox systems knowledge
- AutoCAD skills
- Database management
- Adobe Creative Suite
- Help desk support
- System upgrades
- Network troubleshooting
- Desktop support
- Web technologies
- AV equipment management
- Network security
- Data recovery
- Mobile fleet management
- Security patching
- Network configuration
- Hardware installation
- Active Directory management
- MPLS routers configuration
- DNS implementation and management
- Connectivity troubleshooting strategies
- Access control systems
- Cisco wireless routers and switches expertise
- LAN switching technologies knowledge
- DHCP configuration skills
- IP address structure understanding
- Python programming proficiency
Certification
- Comptia A+
- Data Analytics
- Web Development
Timeline
Shipping and Receiving Clerk
Highline Warren
02.2025 - Current
IT Support
Chesapeake Utilities
03.2023 - 07.2023
IT Support Technician
Amazon
01.2020 - 09.2022
Forklift Driver
Edgewell Playtex
10.2018 - 10.2019
Technical school - Data Analytics
Wilmington University
Associate's degree - Graphic Design
Delaware Technical Community College
High school diploma - Engineering
Dover High School