Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

TRAVONNE MOORE

NAPLATE,IL

Summary

To Whom It May Concern: Please review the enclosed resume which highlights the skills acquired during seven years as a Store Manager and overall twelve years in the Sales Industry. I find myself a suitable match for the position, considering I am a encouraging manager and analytical problem-solver with talents for managing multiple stores, leading and motivating employees and peers, as well as reaching company standard results. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

My key strengths include: Dependability, Recognizing the importance of excellent customer service and communication skills, Multi-tasking, Detail-Oriented, Team player, and more. Throughout my tenure at my past employers and real life experience, I frequently had the opportunity to use my sales and managerial skills. Due to my ability to learn fast and react to change I was able to grow within the businesses, satisfy trainees, and meet deadlines significantly on a regular basis. Going forward, I feel as if my ability to positively influence others makes me suitable as a District Manager. I hope to have the opportunity to grow my professional career with the company and I’m confident that I can asset in growing the team.

Thank you for taking the time to review the qualifications listed on my resume. I look forward to talking with you regarding this opportunity.

Overview

13
13
years of professional experience

Work History

Senior Store Manager

Mattress Firm
11.2017 - Current
  • Established a high level of performance in the top five lead out of twenty plus employees by demonstrating proficiency in sales, product knowledge and operating activities.
  • Currently maintaining a customer centric environment through cultivating strong relationships, provide technical and product knowledge information to customers, serve as subject matter expert, and maintain customer relationships during and post-purchase.
  • Operational Execution is of importance. I've accomplished the open and closing procedures, lead in processing inventory counts, adhere to safety expectations, and assist in audit compliance, ensure company policies, including appearance functionality standards, and state regulations are followed.
  • Executed visual merchandising standards, as well as company standards on appearance and functionality. Ensuring my showroom has cleanliness and organization.
  • Beat out my competition by maintaining awareness of competition, advertisements and services offered, develop strategies to counter, implement, train and hold staff accountable to competitive tactics.
  • Continue to develop personal and team skills, competencies, and product knowledge through assigned course work, training and other company led activities.
  • Demonstrating company values and support company initiatives and any other activities requested by supervisor and communicate regularly with field employees.
  • Drive my team operational performance, manage stock inventory levels, review merchandise flow, and ensuring accurate stock in assigned stores.
  • Provide technical and product knowledge information to associates through training and to customers, I serve as subject matter expert.
  • Increased my stores sales by over 50% in my 1st year as a store manager.

Sales Representative & Mentor

Results Companies
07.2013 - 11.2017
  • Prioritized daily workflow, including all outbound calls, quotes and sales-related inquiries
  • Answered customers’ questions regarding products, prices and availability.
  • Emphasized product features based on analysis of customers’ needs.
  • Use numerous computer applications to supply live responses to customer needs.
  • Document all customer calls in database system.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Exceeded targeted sales goals by 100%.
  • Maximized sales energy.
  • Trained new sale associates.

Certified Life Guard

Grand Bear Lodge
01.2012 - 06.2013
  • First Aid, AED, and CPR.
  • Scanned the area of surveillance to make sure that patrons were safe and behaving according to the facility rules and regulations.
  • Stays fit to perform job adequately which requires swimming endurance and strength.
  • Provide rescue and first aid in emergency situations.
  • Inspects the aquatic facility for unsafe conditions and cleanliness to prevent accidents and reports any hazards to the supervisor.
  • Enforces rules consistently and fairly.
  • Complete reports for incidents or other records for reference.
  • Interacts politely with customers and acts as a role model for young children.

Sales Representative

JC Whitney
11.2010 - 09.2012
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Defused volatile customer situations calmly and courteously.

Education

Certificate of Completion - Real Estate

Illinois Valley Community College
Oglesby, IL
05.2019

Associate of Science - General Studies

Illinois Valley Community College
Oglesby, IL
2014

Certification of Completion - Nurses Assistant, First Aide Certified

Illinois Valley Community College
Oglesby, IL
05.2012

Skills

  • Communication
  • Policy Enforcement
  • Customer 1st Orientation
  • Behavioral & Results Driven
  • Coaching
  • Teamwork
  • Conflict resolution
  • Business Development Planning
  • Multi-Unit Management
  • Leadership Development
  • Team Development
  • Budget Preparation
  • Leadership Skills
  • Staffing Oversight
  • Sales Reporting
  • Goal Setting and Performance Metrics
  • Business Acumen
  • New Hire Onboarding
  • Brand Marketing

Accomplishments

  • Supervised team of 7 staff members.
  • Inducted into Sleep Squad Elite.
  • Collaborated with peers and district managers in the development of the Sleep Experts Development Program and a Peer Mentorship Program.
  • Started the Sleep Experts Nation Wide Group for social selling.
  • Achieved a Social Selling Spotlight for consistently marketing the brand for over a year.

Timeline

Senior Store Manager

Mattress Firm
11.2017 - Current

Sales Representative & Mentor

Results Companies
07.2013 - 11.2017

Certified Life Guard

Grand Bear Lodge
01.2012 - 06.2013

Sales Representative

JC Whitney
11.2010 - 09.2012

Certificate of Completion - Real Estate

Illinois Valley Community College

Associate of Science - General Studies

Illinois Valley Community College

Certification of Completion - Nurses Assistant, First Aide Certified

Illinois Valley Community College
TRAVONNE MOORE