TraVonne Readus
Toney,AL
Summary
Highly-motivated, detailed-oriented, and data analytical professional with 15 years of experience seeking to secure a challenging employment opportunity within organization and/or government contracting agency. That will allow for continual growth and fully utilize my data analytical/administrative skills, human resource training, business management and customer service skills while making a significant contribution.
Overview
17
17
years of professional experience
Work History
Contract Analyst
Canvas Inc
08.2022 - Current
- Researched laws and regulations potentially impacting company policies and procedures.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Reviewed quotes from contractors to obtain best pricing and service for organization.
- Coordinated changes to agreement which might occur during contract lifetime.
- Prepared compliance reports and disseminated to upper management.
- Double-checked plans and specifications of contract work for company compliance.
- Created solicitation packages
- Coordinated and attended meetings as company's main contact to review contractual obligations.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Stored and filed contract documents in orderly, organized systems.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Managed administrative tasks for firm partners and associates.
- Provided administrative support
- Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
- Award and Post contract in selected system
- Update spreadsheet for multiple contracts
- Enter contracts in selected system
Operations Supervisor
Alorica
06.2015 - 08.2022
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Analyzed department metrics and performance and reported findings to management.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Completed bi-weekly payroll for 20+ employees.
- Receive and accurately review member’s initial case file and validate all required information by conducting research or contacting the member directly.
- Accurately enter data directly from customers into multiple systems.
Senior Assistant Store Manager
Premiere Kings
08.2012 - 06.2015
- Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
- Created and maintained safe and secure work environments for employees.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Manager
McDonald's
06.2006 - 07.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Associate of Science - Business Management
J. F. Drake State Technical School
3421 Meridian St N, Huntsville, AL 3581105.2024
High School Diploma -
Lee High School
Huntsville, AL05.2006
Skills
- Proposal Preparation
- Telephone Etiquette
- Contract Reviews and Edits
- Company Policy Oversight
- Organizational Skills
- Microsoft Office
- Customer Service
- Data Analysis
- Performance Metrics
- Time Management
Timeline
Contract Analyst
Canvas Inc
08.2022 - Current
Operations Supervisor
Alorica
06.2015 - 08.2022
Senior Assistant Store Manager
Premiere Kings
08.2012 - 06.2015
Assistant Manager
McDonald's
06.2006 - 07.2008
Associate of Science - Business Management
J. F. Drake State Technical School
High School Diploma -
Lee High School
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