Travonti Wallace
Columbus,OH
Summary
To contribute to a dynamic organization in customer service or operations, leveraging my leadership, problem-solving, and technical skills to deliver exceptional value, excel in my role, and foster positive community impact.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cleaner
Wall to Wall Cleaning Service
01.2020 - Current
- Clean and sanitize residential homes, daycares, and schools, ensuring a safe and healthy environment.
- Perform tasks such as mopping, sweeping, and wiping down chairs and tables.
- Clean and disinfect toilets, mirrors, and windows to high hygiene standards.
- Consistently received positive feedback for attention to detail and service quality.
Professional Driver
Uber / Lyft
01.2018 - 01.2023
- Provided safe, reliable, and efficient transportation in the Columbus area.
- Completed 2,052 rides with a five-star rating, consistently praised for professionalism.
- Managed time effectively to meet ride demand while maintaining vehicle cleanliness.
Chargeback Specialist II / Equipment Operator
JPMorgan Chase
03.2015 - 09.2021
- Processed Visa and MasterCard billing disputes, ensuring compliance with financial regulations.
- Resolved customer issues, meeting service-level agreements and customer satisfaction metrics.
- Managed 150+ cases weekly and conducted detailed account research.
- Reduced chargeback errors and improved case resolution efficiency.
- Trained and mentored new hires, improving team performance by 15%.
- Operated forklifts and managed warehouse inventory, increasing operational efficiency.
Production Lead
The Wright Group
11.2013 - 07.2014
- Led production teams, ensuring compliance with safety protocols and quality standards.
- Monitored ingredient mixing for products delivered to General Mills.
- Improved production efficiency by optimizing workflows and reducing downtime.
Security Guard
1st Choice Security Inc.
01.2013 - 04.2013
- Provided security services for high-end retail stores, maintaining a safe environment for employees and customers.
- Prevented 4 theft incidents, contributing to a safer shopping experience.
Construction Worker
Hanson Construction
06.2011 - 12.2012
- Assisted in repairing concrete structures and installing pipes and precast for construction projects.
- Ensured teamwork and safety compliance on all projects.
- Operated heavy machinery for site preparation and material transport.
- Mixed and poured concrete for various construction projects effectively.
- Loaded and unloaded materials safely to maintain workflow efficiency.
- Followed blueprints and specifications to meet project requirements accurately.
Customer Service Representative
iQor
01.2009 - 01.2011
- Managed 90-100 calls daily, resolving billing issues and payment arrangements with a 91% resolution rate.
- Assisted in service activations and deactivations, providing exceptional customer service.
Cable Box Technician
Ohio Valley Cable Service (OVCS)
03.2007 - 08.2008
- Inspected and repaired cable boxes, ensuring optimal functionality of Pay-Per-View services.
- Managed inventory and shipments using forklifts, improving efficiency in warehouse operations.
- Diagnosed and repaired technical issues in cable service equipment.
- Assisted in training new technicians on installation procedures and safety protocols.
Cashier / Food Preparer
McDonald's
03.2005 - 03.2007
- Delivered exceptional customer service, processed orders accurately, and prepared food to strict safety standards.
- Trained new employees and earned Employee of the Month recognition in 2006.
Education
General Studies
Columbus State Community College
Columbus, OH12.2012
General Studies
Marietta College
Marietta, OH06.2009
High School Diploma -
Brookhaven High School
Columbus, OH06.2008
Firefighting Certification
Northwest Career Center
Columbus, OH05.2008
Skills
- Technical Skills:
- Microsoft Word, Excel, Access, Outlook, PowerPoint
- Forklift Certified
- Data Entry, Internet Research
- Interpersonal Skills:
- Customer Service, Conflict Resolution, Leadership
- Time Management, Problem Solving, Coaching
- Organized, Multi-tasking, Decision Making
- Equipment operation
Certification
- Forklift Certified
- Firefighting Certification (Northwest Career Center)
References
References available upon request.
Timeline
Cleaner
Wall to Wall Cleaning Service
01.2020 - Current
Professional Driver
Uber / Lyft
01.2018 - 01.2023
Chargeback Specialist II / Equipment Operator
JPMorgan Chase
03.2015 - 09.2021
Production Lead
The Wright Group
11.2013 - 07.2014
Security Guard
1st Choice Security Inc.
01.2013 - 04.2013
Construction Worker
Hanson Construction
06.2011 - 12.2012
Customer Service Representative
iQor
01.2009 - 01.2011
Cable Box Technician
Ohio Valley Cable Service (OVCS)
03.2007 - 08.2008
Cashier / Food Preparer
McDonald's
03.2005 - 03.2007
General Studies
Columbus State Community College
General Studies
Marietta College
High School Diploma -
Brookhaven High School
Firefighting Certification
Northwest Career Center
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