Dedicated professional with over 10 years of diverse experience in customer service, facilities management, government clerical work, and underground utility locating. Known for exceptional organizational skills, attention to detail, and a strong commitment to safety and efficiency. Demonstrated leadership as a supervisor, successfully managing teams and training new employees to exceed performance expectations. Passionate about providing excellent service, fostering positive interactions, and delivering impactful results in every role.
• Locate and mark underground utilities to ensure safety during construction and excavation projects.
• Conduct thorough inspections and documentation of utility lines and sites.
• Promoted to Supervisor, overseeing a team of locators, coordinating schedules, and ensuring quality control.
• Trained new employees on safety procedures, locating techniques, and company protocols.
• Reviewed and processed immigration applications with attention to detail and accuracy.
• Managed sensitive documents in compliance with government confidentiality regulations.
• Communicated with applicants and other departments to ensure efficient processing of cases.
• Maintained cleanliness and safety across school facilities, including classrooms, offices, and public areas.
• Operated cleaning equipment and followed health and safety protocols to ensure a sanitary environment.
• Worked independently to complete daily tasks and responded promptly to maintenance requests.
• Provided exceptional customer service by greeting and seating guests, ensuring a welcoming dining experience.
• Managed reservations and table assignments to maintain efficient service flow.
• Collaborated with staff to address customer inquiries and resolve issues effectively.