Rachel Henderson
Little Rock,AR
Summary
Dynamic Program Assistant with the Arkansas Department of Human Services, adept at delivering empathetic client care and ensuring regulatory compliance. Proven track record in maintaining meticulous records and enhancing team collaboration. Strong communicator skilled in problem-solving, fostering a supportive environment for vulnerable populations, and mentoring new staff in best practices.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Assistant
Arkansas Department of Human Services
12.2013 - Current
Assist in the coordination and management of client services for vulnerable populations, including children and families.
Maintain accurate and confidential records, ensuring compliance with state and federal regulations.
Support case managers and social workers by providing detailed case notes, appointment scheduling, and other administrative support.
Assist clients with navigating programs, resources, and eligibility requirements.
Demonstrated excellent interpersonal and communication skills when interacting with clients, staff, and community partners.
Developed a strong understanding of the importance of confidentiality and sensitivity when handling sensitive case information.
Trained and mentored new employees, promoting best practices for client care and office procedures.
Education
Associate Of Arts - Business Administration
American InterContinental University
Schaumburg, ILSkills
Client Care & Support: Experienced in providing empathetic, supportive, and confidential services to children and families, ensuring their needs are met in a safe and compassionate environment
Parenting Knowledge: Certified in parenting techniques and strategies for nurturing children’s development, ensuring a safe and supportive environment for young patients
Attention to Detail: Highly skilled in maintaining accurate records, preparing reports, and handling confidential information
Communication: Strong verbal and written communication skills, able to effectively interact with a variety of individuals, including clients, staff, and external stakeholders
Problem-Solving: Demonstrated ability to identify client needs and work collaboratively with a team to implement solutions
Time Management: Skilled in managing multiple priorities and meeting deadlines in a fast-paced environment
Regulatory Compliance: Knowledge of state and federal regulations related to social services and healthcare
Certification
Parenting Facilitator
Timeline
Program Assistant
Arkansas Department of Human Services
12.2013 - Current
Associate Of Arts - Business Administration
American InterContinental University
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