Trawana Cooper
Cincinnati,OH
Summary
Compassionate Case Manager experienced in Mental Health,Substance Abuse and long term care environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
State Tested Nursing Assistant
Communicare
03.2023 - Current
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Demonstrated flexibility in adapting to various patient care settings, including long-term care facilities, acute care hospitals, and home health environments.
Case Manger
Greater Cincinnati Behavioral Health
06.2022 - 04.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
Substance Abuse Counselor
Covedale Treatment Services
05.2021 - 05.2023
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history and diagnosis.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Facilitated group and individual therapy in outpatient setting.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Coordinated with healthcare providers to address co-occurring mental health disorders in conjunction with addiction treatment efforts.
Customer Service Call Center Supervisor
Care First Urgent Care
01.2020 - 03.2021
- Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
- Provided ongoing feedback to team members, leading to improved communication skills and conflict resolution abilities.
- Collaborated with other departments to develop cross-functional initiatives that enhanced the overall customer experience.
- Increased employee retention by creating a positive work environment focused on open communication, personal growth opportunities, and recognition of achievements.
- Coached and mentored agents for increased performance, resulting in higher customer service ratings.
- Analyzed call center metrics to identify areas of improvement and implemented targeted action plans for each issue.
- Led efforts to improve overall departmental culture through employee engagement initiatives such as team-building events, rewards programs, and peer-to-peer recognition systems.
- Improved customer satisfaction by implementing new call center strategies and streamlining processes.
- Resolved [Product or Service] issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
Urine Lab Technician
Covington Metro Treatment Center
02.2020 - 11.2020
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Oversaw items in inventory and reordered before supplies diminished.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Monitored and documented safety standards to verify compliance.
Medical Reception Technician
CSL Plasma Center
10.2018 - 02.2020
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Organized work to meet demanding production goals.
Education
Bachelor of Arts - Social Work
Indian Wesleyan University
Marion, IN05.2026
Substance Abuse Counselor - Counseling
Cincinnati State
Cincinnati, OH05.2019
Associate of Arts - Social Work
Cincinnati State Technical And Community College
Cincinnati, OH05.2018
Skills
- Patient Care
- HIPAA Compliance
- Electronic Charting
- Documenting behaviors
- Empathy and Compassionate Care
- Patient Assessments
- Case Management
- Case Documentation
- Organization and Multitasking
- Conflict Resolution
- Care Coordination
- Client Advocacy
- Community Outreach
- Intervention Plans
- Motivational Interviewing
- Dual Diagnosis Treatment
- Crisis Intervention
- Medication-Assisted Treatment
- Referral Coordination
- Individual Counseling
- Individual Therapy
- Harm Reduction Strategies
Certification
STNA 2011
CDCA ll 2018
LCDC- pending
Substance Abuse 2019
Timeline
State Tested Nursing Assistant
Communicare
03.2023 - Current
Case Manger
Greater Cincinnati Behavioral Health
06.2022 - 04.2024
Substance Abuse Counselor
Covedale Treatment Services
05.2021 - 05.2023
Urine Lab Technician
Covington Metro Treatment Center
02.2020 - 11.2020
Customer Service Call Center Supervisor
Care First Urgent Care
01.2020 - 03.2021
Medical Reception Technician
CSL Plasma Center
10.2018 - 02.2020
Bachelor of Arts - Social Work
Indian Wesleyan University
Substance Abuse Counselor - Counseling
Cincinnati State
Associate of Arts - Social Work
Cincinnati State Technical And Community College
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