Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tray Holmes

Arlington

Summary

Dynamic customer oriented professional, experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.

Overview

10
10
years of professional experience

Work History

Forklift Operator

Shaw Industries
05.2024 - Current


  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.

Real Estate Agent

Citizen-Niles Realty Group
02.2023 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Communicated with clients to understand property needs and preferences.
  • Advised clients on market conditions and property value for informed decision-making.

Technical Support Representative

Visible Phone Service
02.2020 - 03.2023
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism via phone.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.

Chat Support Representative

Host Gator Inc
07.2015 - 02.2020
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support. (Up to 6 chats at a time)
  • Also provided phone support when chat queue was slow.
  • Fixed common website and internet errors by accessing customers website coding and “CPanel” area, as well as billing needs.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
  • Resolved technical and billing issues for customers by utilizing comprehensive knowledge of company products and services.

Education

Cypress Springs Hs
Katy, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Type 65 Wpm
  • Problem resolution
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Microsoft outlook
  • Call management
  • Product knowledge
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Administrative support
  • Forklift operation
  • Shipping and receiving
  • Warehouse operations
  • Quick typing
  • Empathy display
  • Performance tracking
  • Up-selling techniques
  • Teamwork
  • Problem-solving skills
  • Attention to detail

Timeline

Forklift Operator

Shaw Industries
05.2024 - Current

Real Estate Agent

Citizen-Niles Realty Group
02.2023 - Current

Technical Support Representative

Visible Phone Service
02.2020 - 03.2023

Chat Support Representative

Host Gator Inc
07.2015 - 02.2020

Cypress Springs Hs

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Tray Holmes