Tray Perry
General Manager
Rockdale,IL
Summary
Professional Technical Support Specialist with strong focus on delivering results and ensuring client satisfaction. Expertise includes troubleshooting complex technical issues, providing exceptional customer service, and implementing effective solutions. Known for strong collaboration skills, flexibility in adapting to changing needs, and reliability. Proficient in system diagnostics, network configuration, and software integration, with passion for fostering teamwork and driving productivity.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Bartender
Izzy's
Joliet, IL
04.2024 - Current
- Closed out cash register and prepared cashier report at close of business.
- Developed knowledge of various cocktails and drink recipes to ensure consistent quality.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Tier 3 Technical Support Specialist
PC Closure Inc.
01.2020 - 04.2024
- Review Support tickets and direct them accordingly
- Training of support procedures and ticket escalation for tier 1 and 2 techs
- Resolve escalated tickets that need a deeper look or a more complicated resolution
- Make sure backups are executed and security checks for all the companies are run
- Writing PowerShell and Python scripts to be run daily either by hand or to be fired off using remote management software
- Created setups for new employees to different companies, including different settings and permissions
- Setting up and maintaining Cisco Meraki or Unifi networks with multiple VLANs and wifi so secure communication was in place
- Purchase and maintain inventory for all computers, network equipment, TVs, Servers, Computer parts, and equipment for setup
- Communicate with existing companies to ensure all services are being provided respectfully and in a timely manner
- Drove for a 10-minute response time with over 100 different companies
- Create contracts and do business prospecting for new customers
Computer Repair Technician
Bulldog computer repair
Georgetown, TX
07.2019 - 12.2019
- Hard drive replacement and backup, physical parts replacement, network setup in homes and business, driver configuration, OS installs and creating images from Linux to windows and raspberry pi (servers, add blocking, SMP servers, MQTT servers, lighting and video capturing and configuring)
- Took care of all there home visits and on location business repairs
- Experience with home automations and smart home setups with great feedback from all customers
- Built home servers and even a couple small business servers for running company software and managing other tasks.
- Designed websites with WordPress and hosted them on home servers
General Manager
Hardtails Bar & Grill
05.2018 - 07.2019
- Annual Sales Volume: $1.2 Million
- Responsibilities: Hiring new employees, over-seeing scheduling, training, music and other entertainment
- Over-seeing all ordering for FOH, checking all BOH orders, sales goals, budgeting, weekly sales comparisons, P&L's, Invoices, Labor control, product-oriented training and selling, all sports related events and activities, comp
- Reduction and team building training
- Reason for leaving: Looking to change career field, gain more stability and consistency
Coach In Training/Floor Manager & Kitchen Manager
Pluckers
09.2017 - 05.2018
- Annual Sales Volume: $8.4 Million
- Responsibilities: Study and internalize knowledge of all restaurant stations as to train other future team members, ensure guest satisfaction, handle daily training opportunities to better ensure restaurant success, inventory and stock items, opening and closing procedures for all restaurant stations, assist in weekly coach meetings, memorize and make all food and alcoholic products on the menu, handle food and beverage orders, created tracking programs for sales contests, managed local Aloha POS system
- Reason for leaving: New job offer
General Manager
Bombshells
03.2016 - 09.2017
- Annual Sales Volume: $3.12 Million
- Responsibilities: Hiring new employees, over-seeing scheduling, training, music and other entertainment
- Over-seeing all ordering for FOH, checking all BOH orders, sales goals, budgeting, weekly sales comparisons, P&L's, Invoices, Labor control, product-oriented training and selling, all sports related events and activities, comp
- Reduction and team building training
- Reason for leaving: Received a more professional and stable job offer
Assistant General Manager
Bombshells
04.2015 - 03.2016
- Annual Sales Volume: $2.6 Million
- Responsibilities: Hiring new employees, scheduling, training, music and entertainment
- Handling all orders for FOH, sales goals, comp
- Reduction and team building training
General Manager
State and Allen Uptown & Nodding Donkey
03.2012 - 03.2015
- Annual Sales Volume: $1.8 Million
- Hired as AGM
- Promoted to General Manager after 7 months
- Responsibilities: Hiring new employees, FOH & BOH Training in scratch kitchen
- Handle FOH ordering, promotions, menu development
- Advanced three servers to FOH Managers
- Created a very strong and self-sufficient staff with an average PPA of $32.00 to $36.00
- Designed and used flow charts for weekly, monthly and yearly sales goals
- Used Bingo cards and other challenges to drive sales and product training
- Decreased turnover to almost zero
- Lowered costs and increased sales every month
- Worked with an amazing Executive Chef who taught me a lot about presentation and creativity with food
- Reason for leaving: Moved to Austin area
Manager
Sneaky Pete's
04.2010 - 01.2012
- Annual Sales Volume: $5.6 Million
- Hired as Manager
- Responsibilities: Hiring new employees, scheduling and training
- Handled liquor and beer ordering
- Reason for leaving: Better opportunity with State and Allen
Bar Manager
East Fork Dine and Dance
01.2003 - 01.2010
- Annual Sales Volume: $4.3 Million
- Hired as Dishwasher in High school
- Responsibilities: Create food and liquor orders, ensure employee and guest satisfaction, hire new employees, control liquor costs, scheduling, knowledge of menu and products on it, socialize with bar guests ensuring returning business, stocking, inventory, opening and closing procedures, and overall bar upkeep
- Promoted to Server after 4 Months
- Promoted to Bartender after 8 Months
- Promoted to Bar Manager after 3 Years
- Reason for leaving: Moved to Dallas
Education
High School Diploma -
Yantis ISD
Yantis, TX 08.1999 - 05.2003
Skills
Remote support
Server maintenance
Accurate documentation
Scripting languages
Virtualization technologies
Ticket management
User credential management
Analytical thinking
Linux-various distributions
Web Design
Python
Communication Skills
Software Troubleshooting
Computer Networking
Customer support
Active Directory
Technical troubleshooting
Incident tracking
Application support
Software installation
Personal Information
Work Permit: Authorized to work in the US for any employer
Linux Academy Training
Jenkins
Pipeline Management
Timeline
Bartender
Izzy's
04.2024 - Current
Tier 3 Technical Support Specialist
PC Closure Inc.
01.2020 - 04.2024
Computer Repair Technician
Bulldog computer repair
07.2019 - 12.2019
General Manager
Hardtails Bar & Grill
05.2018 - 07.2019
Coach In Training/Floor Manager & Kitchen Manager
Pluckers
09.2017 - 05.2018
General Manager
Bombshells
03.2016 - 09.2017
Assistant General Manager
Bombshells
04.2015 - 03.2016
General Manager
State and Allen Uptown & Nodding Donkey
03.2012 - 03.2015
Manager
Sneaky Pete's
04.2010 - 01.2012
Bar Manager
East Fork Dine and Dance
01.2003 - 01.2010
High School Diploma -
Yantis ISD
08.1999 - 05.2003
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