Tray Tovar
Tyler,TX
Summary
Competent Telecommunications Technician bringing 2 years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Telecommunications Technician BBT2
Optimum ISP
10.2023 - Current
- Installed and configured new devices and system components.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Responded to service requests during and after business hours.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Provided training to customers to enhance use and understanding of network systems.
- Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
- Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
- Ensured adherence to industry standards and regulations during all phases of project implementation, maintaining a safe working environment at all times.
Telecommunications Technician
RAD Communications
02.2023 - 08.2023
- Installed and configured new devices and system components.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
Sheet Metal Mechanic
Tesla Self Perform Dry Mechanical
03.2022 - 02.2023
- Preassembled components of commercial ductwork to increase job site efficiency.
- Measured installation locations with care to cut materials accurately and minimize waste.
- Used basic carpentry knowledge to minimize cuts in existing building structures and leave customers with professional final appearance.
- Met strict quality standards by inspecting and correcting work of less experienced team members.
- Helped team operate efficiently by keeping supplies, tools and equipment organized.
- Satisfied customers by completing work to exact specifications and keeping job sites clean.
- Read blueprints and schematics correctly to complete jobs accurately and prevent rework.
- Repaired existing sheet metal assemblies to restore appearance and functionality.
- Observed safety practices and procedures to maintain safe and clean working environment.
Sheet Metal Mechanic
F.G. Haggerty
02.2015 - 11.2021
- Measured installation locations with care to cut materials accurately and minimize waste.
- Preassembled components of commercial ductwork to increase job site efficiency.
- Completed same high level of work in hot, cold and inclement weather environments.
- Put in new commercial ceiling diffusers, wall-mounted diffusers and other system devices.
- Repaired existing sheet metal assemblies like Louvers s and Wall mounted devices to restore appearance and functionality.
- Used basic carpentry knowledge to minimize cuts in existing building structures and leave customers with professional final appearance.
- Helped team operate efficiently by keeping supplies, tools and equipment organized.
- Read blueprints and schematics correctly to complete jobs accurately and prevent rework.
- Observed safety practices and procedures to maintain safe and clean working environment.
- Ordered new materials and equipment and recorded progress of deliveries.
Oilfield Floorhand
Hamm And Sons
02.2014 - 02.2015
- Prevented load shifting or damage by using bracing and strapping techniques.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Monitored shaker and mud tank operations.
- Provided assistance in assembly and disassembly of drilling rig and equipment.
- Adhered to operational safety and regulatory requirements by maintaining clean and hazard-free work space.
- Moved or relocated materials and equipment required for drilling tool assembly to and throughout work site.
- Verified job safety analysis (JSA) and correctness of obtained permits prior to starting new jobs.
- Monitored swivelsystem operations for proper flow and indications of performance or safety problems.
Customer Service Manager
Sears
08.2009 - 01.2014
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Monitored customer service operations to assess agent performance and provide feedback.
Education
High School Diploma -
Graham High School
Graham, TXNo Degree - Customer Service Management
Vernon College
Vernon, TXJourneyman's License - Hvac Dry Mechanical
SMWU Local 68
Euless, TX05.2021
Skills
- P>Assembly sequencing
- P>Blueprint Interpretation
- P>Equipment setup and operation
- P>MIG welding
- P>Power tool safety
- P>Design and fabrication
- P>Excellent Communication
- P>Organization and Time Management
- P>First Aid/CPR
- P>Collaboration
- P>Leadership
- P>Basic Math
- P>Active Listenings
- P>Maintenance and Repair
- P>Analytical and Critical Thinking
- P>Teamwork and Collaboration
- P>Self-Motivated
Fiber Optic Splicing
Troubleshooting and resolution
Wireless Networking
Network Troubleshooting
Installation and maintenance
Safety awareness
Equipment safety
Regulatory Compliance
Test equipment operation
Educating customers
Device Installation
Team building
Task Prioritization
Interpersonal Skills
Timeline
Telecommunications Technician BBT2
Optimum ISP
10.2023 - Current
Telecommunications Technician
RAD Communications
02.2023 - 08.2023
Sheet Metal Mechanic
Tesla Self Perform Dry Mechanical
03.2022 - 02.2023
Sheet Metal Mechanic
F.G. Haggerty
02.2015 - 11.2021
Oilfield Floorhand
Hamm And Sons
02.2014 - 02.2015
Customer Service Manager
Sears
08.2009 - 01.2014
High School Diploma -
Graham High School
No Degree - Customer Service Management
Vernon College
Journeyman's License - Hvac Dry Mechanical
SMWU Local 68
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