Highly analytical professional with over 2 years of extensive expertise in supply chain management. Instrumental in streamlining processes, achieving desired results, and delivering need-based training to optimize operational efficiency. Sharp communication skills leverage to unite teams around common goals and drive consensus among key stakeholders at all levels including C-suite executives. Adaptable lifelong learner with a record of skillfully prioritizing tasks, taking accountability, and solving problems in ambiguous, constantly evolving business landscapes. Humble and still invested in being part of a team oriented concept to be able to spread team work and learn.
Overview
16
16
years of professional experience
Work History
Team Leader Manager
TTEC
Remote (100%)
04.2020 - 10.2021
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Built strong relationships with customers through positive attitude and attentive response.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Led team of 25 members while providing exceptional customer service.
Initiated timely response to emails, voicemails and written correspondence.
Molded team and embraced change to adapt within dynamic market.
Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Senior Sales Consultant
Sutherlin Nissan of Cherokee County
Holly Springs, GA
01.2017 - 04.2020
Steered high-performance of 10+ members by creating and managing work schedules and assigned duties to optimize operational efficiency
Supervise sales staff and resources management operations
Resolve queries and complaints by executing regular follow-ups to attain customer satisfaction
Closed 12+ sales deals monthly and finalized post-sales checklist with customers
Achieved Nissan Peer to Peer Award due to exceptional performance across all departments
Coached team to develop key insights about advanced sales strategies to meet sales objectives
Designed and implemented robust sales strategies to increase revenue growth and increase profit margins
Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
Achieved individual and team sales goals through implementation of customer-focused engagement strategies.
Logistic Supply Specialist
U.S. Army
Ft. Hood, TX / Ft. Benning, GA
01.2006 - 11.2016
Directed execution of daily inventories, purchasing activities, shipments/ receivables, and deliveries, monitored warehouse space utilization and analyzed stock levels while maintaining reliable and accurate inventory levels
Generated in-depth reports accurately using strategic tools for data integrity for accurate entries for pricing and proper receipts to keep all records up-to-date
Processed Material Receipt Orders/Purchase Orders tracking time schedules are met for delivery and keeping contact with appropriate personnel for issues.
Processed transfers of equipment and recommended need-based alternate solutions to commanding official on existing processes and procedures for safekeeping of property
Managed purchases of parts/equipment and monitored resources allocation to reduce expense budget and implement cost saving practices
Managed B2B relations, responsible for addressing and problem-solving purchasing/vendor logistic issues
Coached, mentored, and motivated 5 personnel and held training for 240 personnel while designing and presenting in-depth presentations
Always go to for team work and communication with others for special projects and assignments.
Tracked orders and notified customers of status or potential delays.
Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Education
Some College (No Degree) - Business Administration And Management
Chattahoochee Technical College
Marietta, GA
High School Diploma -
Cross Creek High School
Augusta, GA
06.2002
Skills
Regulatory Compliance
Staff Training
Key Performance Indicators (KPI)
Overseeing Daily Activities
Logistics & Transport Operations
Procurement Management
Supply Chain Management
Client Relations & Negotiations
Team building & Leadership
Complex Problem Resolution
Written Communication
Flexible and Adaptable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Team Leader Manager
TTEC
04.2020 - 10.2021
Senior Sales Consultant
Sutherlin Nissan of Cherokee County
01.2017 - 04.2020
Logistic Supply Specialist
U.S. Army
01.2006 - 11.2016
Some College (No Degree) - Business Administration And Management