Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trayanna Martin

Columbia,SC

Summary

Dedicated phlebotomist with extensive experience in blood collection and donor care, ensuring a safe and comfortable experience for all donors. Exceptional interpersonal and communication skills, fostering positive relationships with donors and improving retention rates. Dedicated customer service professional with extensive experience in the blood donation sector, committed to fostering positive donor experiences. Dedicated customer service representative with over 5 years of experience in high-volume call center environments. Skilled in resolving customer issues efficiently and effectively, enhancing customer satisfaction and loyalty. Proficient in using CRM software and tools to manage customer interactions and improve service delivery. Strong communication and interpersonal skills, able to work collaboratively with team members to achieve organizational goals. Capable Pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

11
11
years of professional experience

Work History

Phlebotomist

The Blood Connection
06.2025 - 10.2025
  • Performed venipuncture and skin puncture to obtain blood samples for donation.
  • Ensured the comfort and safety of donors during the blood collection process.
  • Maintained a clean and organized work area to ensure the efficiency and safety of the blood collection process.
  • Ensured understanding of blood collection protocols and regulations to maintain compliance.
  • Worked with donors to encourage repeat donations and build relationships.
  • Assisted with donor recruitment and retention efforts.
  • Trained new staff in proper blood collection and donor handling techniques.
  • Collaborated with other healthcare professionals to enhance donor experience and improve blood collection processes.

Associate Management

Sutherland Global Services
05.2024 - 05.2025
  • Assisted in managing customer service operations, including planning efforts and overseeing the work of customer service representatives.
  • Developed and implemented customer service policies and procedures to improve service delivery and customer satisfaction.
  • Monitored customer service performance metrics and provided feedback to staff to improve performance.
  • Collaborated with other departments to resolve customer issues and improve service delivery.
  • Trained new customer service representatives on company policies and procedures.
  • Assisted in developing and implementing customer service training programs.
  • Provided support to customer service representatives in handling complex customer issues.
  • Assisted in managing customer service budgets and resources.

Sterile Filling Technician

Nephron Pharmaceuticals
11.2023 - 04.2024
  • Performed sterile filling operations in a cleanroom environment.
  • Ensured compliance with cGMP and SOPs to maintain product quality and safety.
  • Operated and maintained filling equipment to ensure efficient and accurate filling operations.
  • Monitored filling operations to ensure compliance with quality standards and production schedules.
  • Assisted in the development and implementation of process improvements to enhance filling operations.
  • Trained new sterile filling technicians on company policies and procedures.
  • Collaborated with other departments to resolve production issues and improve filling operations.

Patient Service Representative

IQVIA
09.2023 - 11.2023
  • Assisted patients with inquiries regarding their insurance, copay, or other billing-related questions.
  • Provided excellent customer service to patients, ensuring their needs were met in a timely and efficient manner.
  • Collaborated with insurance companies to resolve billing issues and ensure accurate billing.
  • Maintained patient records and ensured compliance with HIPAA regulations.
  • Trained new patient service representatives on company policies and procedures.
  • Assisted in developing and implementing patient service training programs.

Front Desk Coordinator

Carolina Physical Therapy
06.2023 - 09.2023
  • Managed front desk operations, including scheduling appointments and managing patient records.
  • Provided excellent customer service to patients, ensuring their needs were met in a timely and efficient manner.
  • Collaborated with other departments to resolve patient issues and improve service delivery.
  • Trained new front desk coordinators on company policies and procedures.
  • Assisted in developing and implementing front desk training programs.

Customer Service Representative

Blue Cross Blue Shield
03.2023 - 06.2023
  • Assisted customers with inquiries regarding their insurance policies, claims, and billing.
  • Provided excellent customer service to customers, ensuring their needs were met in a timely and efficient manner.
  • Collaborated with other departments to resolve customer issues and improve service delivery.
  • Trained new customer service representatives on company policies and procedures.
  • Assisted in developing and implementing customer service training programs.

Pharmacy Technician

Eau Claire Cooperative Health Center
10.2022 - 02.2023
  • Assisted pharmacists in the preparation and dispensing of medications.
  • Maintained accurate patient records and ensured compliance with HIPAA regulations.
  • Collaborated with other departments to resolve medication-related issues and improve service delivery.
  • Trained new pharmacy technicians on company policies and procedures.
  • Assisted in developing and implementing pharmacy training programs.

Pharmacy Technician

Walmart
09.2021 - 09.2022
  • Assisted pharmacists in the preparation and dispensing of medications.
  • Maintained accurate patient records and ensured compliance with HIPAA regulations.
  • Collaborated with other departments to resolve medication-related issues and improve service delivery.
  • Trained new pharmacy technicians on company policies and procedures.
  • Assisted in developing and implementing pharmacy training programs.

Pharmacy Technician

CVS Health
11.2020 - 08.2021
  • Assisted pharmacists in the preparation and dispensing of medications.
  • Maintained accurate patient records and ensured compliance with HIPAA regulations.
  • Collaborated with other departments to resolve medication-related issues and improve service delivery.
  • Trained new pharmacy technicians on company policies and procedures.
  • Assisted in developing and implementing pharmacy training programs.

Sales Associate

Lowes Home Improvement Stores
01.2020 - 06.2020
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Customer Service Representative

Teleperformance USA
04.2018 - 01.2019
  • Assisted customers with inquiries regarding their insurance policies, claims, and billing.
  • Provided excellent customer service to customers, ensuring their needs were met in a timely and efficient manner.
  • Collaborated with other departments to resolve customer issues and improve service delivery.
  • Trained new customer service representatives on company policies and procedures.
  • Assisted in developing and implementing customer service training programs.

Gas/Store Customer Service

Walmart
03.2016 - 04.2018
  • Assisted customers with inquiries regarding their purchases, returns, and exchanges.
  • Provided excellent customer service to customers, ensuring their needs were met in a timely and efficient manner.
  • Collaborated with other departments to resolve customer issues and improve service delivery.
  • Trained new customer service representatives on company policies and procedures.
  • Assisted in developing and implementing customer service training programs.

Cashier

Zaxby's
08.2015 - 02.2016
  • Assisted customers with inquiries regarding their orders and payments.
  • Provided excellent customer service to customers, ensuring their needs were met in a timely and efficient manner.
  • Collaborated with other departments to resolve customer issues and improve service delivery.
  • Trained new cashiers on company policies and procedures.
  • Assisted in developing and implementing cashier training programs.

Host

Texas Roadhouse
06.2014 - 01.2015
  • Assisted customers with inquiries regarding their reservations and seating arrangements.
  • Provided excellent customer service to customers, ensuring their needs were met in a timely and efficient manner.
  • Collaborated with other departments to resolve customer issues and improve service delivery.
  • Trained new hosts on company policies and procedures.
  • Assisted in developing and implementing host training programs.

Education

HIGH SCHOOL DIPLOMA -

Richland Northeast High School
Columbia
06.2017

Certificate - Pharmacy

Midlands Technical College
08.2020

Skills

  • Cash
  • Front desk
  • Good Manufacturing
  • Cash handling
  • Customer service Practices
  • Detail-oriented
  • Medical records
  • Drug Inventory Control
  • Energetic
  • EMR systems
  • Pharmaceutical
  • Excellent multi-tasker
  • Epic
  • Calculations
  • Call Center
  • Cash register
  • Team Collaboration
  • Customer Care
  • Dependable and reliable
  • Problem-solving skills
  • Customer Service
  • Effective communication
  • Verifying orders
  • Microsoft Office
  • Effective team player
  • Call Management
  • Excel
  • Active listening skills
  • Inbound and Outbound
  • Typing
  • Organized
  • Calling
  • Time management
  • Data Collection
  • Clinical Pharmacy
  • Large cash / check deposits
  • Scheduling

Timeline

Phlebotomist

The Blood Connection
06.2025 - 10.2025

Associate Management

Sutherland Global Services
05.2024 - 05.2025

Sterile Filling Technician

Nephron Pharmaceuticals
11.2023 - 04.2024

Patient Service Representative

IQVIA
09.2023 - 11.2023

Front Desk Coordinator

Carolina Physical Therapy
06.2023 - 09.2023

Customer Service Representative

Blue Cross Blue Shield
03.2023 - 06.2023

Pharmacy Technician

Eau Claire Cooperative Health Center
10.2022 - 02.2023

Pharmacy Technician

Walmart
09.2021 - 09.2022

Pharmacy Technician

CVS Health
11.2020 - 08.2021

Sales Associate

Lowes Home Improvement Stores
01.2020 - 06.2020

Customer Service Representative

Teleperformance USA
04.2018 - 01.2019

Gas/Store Customer Service

Walmart
03.2016 - 04.2018

Cashier

Zaxby's
08.2015 - 02.2016

Host

Texas Roadhouse
06.2014 - 01.2015

HIGH SCHOOL DIPLOMA -

Richland Northeast High School

Certificate - Pharmacy

Midlands Technical College