Tara Rayburn
Phoenix
Summary
Experienced professional with a strong foundation in customer service. Ready for positions requiring excellence and results-driven strategies. Demonstrated track record of improving customer satisfaction and efficiently resolving issues. Recognized for strong teamwork skills and ability to adapt to evolving requirements. Proficient in effective communication and problem-solving. Valued for reliability and a positive demeanor.
Overview
15
15
years of professional experience
Work History
Auto Claims Customer Contact Representative
USAA - P&C Auto Insurance
03.2025 - Current
- Accurately documented First Notice of Loss (FNOL) by gathering all relevant information to support thorough and timely auto claim investigations.
- Initiated appropriate services and referrals to expedite the claims process and ensure forward momentum on file handling.
- Prepared detailed loss reports, reviewed and confirmed coverage when applicable, and selected the most effective damage assessment approach for each claim.
- Provided clear guidance on the claims process, setting expectations for next steps to promote resolution efficiency and ensure proper documentation.
- Thrived in a fast-paced, high-volume contact center, managing back-to-back calls while seamlessly navigating multiple systems and communication platforms to deliver exceptional member service.
Account Manager
Paychex
09.2023 - 11.2024
- Managed all aspects of daily payroll operations, including the collection and verification of timekeeping information, as well as processing payroll for various payroll cycles in adherence to company policies and procedures
- Successfully oversaw and maintained a clientele of over 1,000 companies
- Processed garnishments, child support, and levies in compliance with federal and state regulations
- Researched payroll discrepancies and provided corrective action when requested
- Administered accurate and meticulous management of employee files, encompassing onboarding, termination, payroll revisions, and tax form completion
- Tracked employees' use of vacation, personal, and sick leave earnings. This included setting up Time Off Accruals
- Oversaw comprehensive employee file management, including onboarding, terminations, and tax form completion with meticulous attention to detail.
Customer Care Advocate
ZipRecruiter
03.2022 - 05.2023
- Exemplified excellent communication skills while engaging with customers via various channels such as phone, chat, and email
- Demonstrated an in-depth knowledge of the company's products and services
- Delivered exceptional customer service to clients and prospects, promptly addressing inquiries and swiftly resolving complaints through consistent follow-up via email and phone
- Fostered cross-departmental partnerships to implement innovative solutions, enhancing overall customer experience and retention
Contact Center Agent
Veyo Transportation
06.2021 - 03.2022
- Cultivated positive customer experiences through empathetic communication, effectively resolving issues and fostering client loyalty in transportation services.
- Mastered complex regulations for 15 distinct health plans, ensuring accurate transportation scheduling and compliance with unique program requirements
- Analyzed call metrics to consistently surpass performance goals in speed, accuracy, and service quality, contributing to department-wide improvements
- Developed advanced questioning techniques to swiftly identify client needs, reducing call times while maintaining high-quality service standards
Front Desk Agent
Diamond Resorts
10.2020 - 06.2021
- Cultivated a welcoming atmosphere, providing personalized assistance and going above and beyond to meet diverse guest needs
- Managed the check-in process, including verifying identification and credit card, checking notes for specific requests, having guests sign a registration agreement, collecting security deposit and resort fees when applicable, issuing keys, and providing information on various services within the hotel
- Managed financial transactions with precision, accurately computing bills, processing payments, and reconciling accounts to maintain fiscal integrity
- Developed efficient multi-tasking strategies, managing various computer systems for check-ins, reports, room assignments, and work order tracking
Receptionist
Boulder Falls Pet Resort
01.2020 - 03.2020
Associate Customer Service Representative
Wells Fargo
05.2014 - 02.2015
Store Associate
Designer Shoe Warehouse
02.2013 - 05.2014
Manager
Massage Envy Spa at Phoenix
10.2011 - 07.2012
Co-Manager
Scottsdale
09.2010 - 07.2012
Education
Associates Degree - Business
Paradise Valley Community College
Phoenix, AZ01-2012
Skills
- Communication - Expert
- Customer Service - Expert
- Multi-tasking - Expert
- Critical Thinking - Expert
- Client Relations - Expert
- Organizational Skill - Expert
- Problem-solving - Expert
- Payroll Processing - Experienced
- Time Management - Expert
- Leadership - Experienced
- Computer Software - Expert
- Call center experience - Expert
- Microsoft Office - Expert
Timeline
Auto Claims Customer Contact Representative
USAA - P&C Auto Insurance
03.2025 - Current
Account Manager
Paychex
09.2023 - 11.2024
Customer Care Advocate
ZipRecruiter
03.2022 - 05.2023
Contact Center Agent
Veyo Transportation
06.2021 - 03.2022
Front Desk Agent
Diamond Resorts
10.2020 - 06.2021
Receptionist
Boulder Falls Pet Resort
01.2020 - 03.2020
Associate Customer Service Representative
Wells Fargo
05.2014 - 02.2015
Store Associate
Designer Shoe Warehouse
02.2013 - 05.2014
Manager
Massage Envy Spa at Phoenix
10.2011 - 07.2012
Co-Manager
Scottsdale
09.2010 - 07.2012
Associates Degree - Business
Paradise Valley Community College
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