Traycie Roff
Woodland,WA
Summary
Versatile and dynamic, with a proven track record at Woodland Moose Lodge, enhancing customer satisfaction and surpassing sales goals. Skilled in money management and customer service, adept at leading teams and implementing effective marketing strategies. Demonstrated success in social media campaigns and staff training, contributing to significant brand growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Bartender
Woodland Moose Lodge
04.2017 - 10.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Closed out cash register and prepared cashier report at close of business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Obtained the financial transactions, processing, reordering and depositing from the gaming of weekly pull tabs
- Adhered to state laws regarding alcoholic beverage services and customer regulations
Marketing Specialist
Advantage Sales And Marketing
01.2014 - 11.2017
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Orchestrated product demonstrations at industry events, generating interest and facilitating lead capture.
- Managed customer feedback channels, improving product offerings and customer satisfaction.
Lead Tanning Consultant
Tans and Company
05.2001 - 11.2007
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Maintained accurate client records to ensure seamless communication between staff regarding customer preferences and needs.
- Spray tan certified
Education
High School Diploma -
Columbia River High School
Vancouver, WA06-1996
Skills
- Customer service
- Money management
- Marketing and sales experience
- Social media management
- Appointment scheduling
- Suggestive selling
- Staff management
- Business opening and closing procedures
- Food services
Certification
- Food Handlers Permit
- Bartender & Mixologist Certification
Timeline
Lead Bartender
Woodland Moose Lodge
04.2017 - 10.2024
Marketing Specialist
Advantage Sales And Marketing
01.2014 - 11.2017
Lead Tanning Consultant
Tans and Company
05.2001 - 11.2007
High School Diploma -
Columbia River High School
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