Trayhonna Milo
Los Angeles,CA
Summary
Dedicated professional with a strong background in customer service and food safety at Los Angeles Unified School District. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in efficient food preparation and maintaining cleanliness, ensuring a safe and welcoming environment for all.
Overview
6
6
years of professional experience
Work History
Food Service Worker
Los Angeles Unified School District, LAUSD
06.2023 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for students and teachers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted students and teachers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand .
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to students specifications in fast-paced environments.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
Guest Service Representative
SoFi Stadium
11.2023 - 08.2025
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
Customer Service Representative
Concentrix
01.2020 - 12.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Certificate - Phlebotomy Technician I
California Healing Arts Institute
Los Angeles, CA03-2017
High School Diploma -
Los Angeles Senior High School
Los Angeles06-2016
Skills
- Positive attitude
- Cleaning and sanitation
- Strong communication skills
- Attention to detail
- Fast-paced environment
- Team oriented
- Productivity and efficiency
- Safe food handling
- Efficient food preparation
- Basic mathematic
- Heavy lifting capacity
- Covid-19 safety protocols
Timeline
Guest Service Representative
SoFi Stadium
11.2023 - 08.2025
Food Service Worker
Los Angeles Unified School District, LAUSD
06.2023 - Current
Customer Service Representative
Concentrix
01.2020 - 12.2023
Certificate - Phlebotomy Technician I
California Healing Arts Institute
High School Diploma -
Los Angeles Senior High School
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