Trayon Hunter
Dallas
Summary
Accomplished operations leader specializing in talent development, project management, and continuous improvement. Notable achievements include optimizing processes and driving initiatives that elevate customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Hub Manager
LanternCare
Dallas, TX
01.2022 - Current
- Lead Talent Development & Team Performance: Recruit, coach, and mentor customer care advocates while fostering a high-performing, team-centered culture focused on innovation and service excellence.
- Drive Operational Excellence Through Data: Leverage performance metrics and reporting to conduct feedback sessions, optimize scheduling and phone coverage, manage KPIs, and recommend process improvements.
- Enhance Member Experience & Escalation Management: Serve as a liaison between advocates and leadership, resolve escalated member concerns, and proactively identify service improvements to elevate satisfaction.
- Align Strategy with Execution: Partner with senior leadership to achieve departmental goals, support client implementations, communicate business expectations, and drive continuous improvement initiatives.
Customer Engagement Manager
Genpact
Richardson, TX
10.2018 - 01.2022
- Developed and implemented customer engagement strategies to enhance client satisfaction and retention.
- Led cross-functional teams to drive improvements in service delivery and operational efficiency.
- Analyzed customer feedback data to identify trends and inform strategic decision-making processes.
- Created training programs for staff to elevate customer service standards and engagement techniques.
Client Success Manager
Reliant NRG
Dallas, TX
05.2015 - 08.2018
- Cultivated strong client relationships to enhance satisfaction and retention.
- Developed and executed tailored success plans for diverse client portfolios.
- Collaborated with cross-functional teams to address client needs and resolve issues.
- Analyzed client feedback to drive continuous improvement in service delivery.
Education
Bachelor of Science - Business Management
Wiley University
Marshall, TXBBA - Computer And Information Systems
Wiley University
Marshall, TXSkills
- Operations management
- Technical skills
- Staff development
- Logistics management
- Stakeholder management
- Client engagement
- Project management
- Data analytics
- Customer retention
Timeline
Hub Manager
LanternCare
01.2022 - Current
Customer Engagement Manager
Genpact
10.2018 - 01.2022
Client Success Manager
Reliant NRG
05.2015 - 08.2018
Bachelor of Science - Business Management
Wiley University
BBA - Computer And Information Systems
Wiley University