Summary
Overview
Work History
Education
Skills
Certification
Coreskills
Accomplishments
Work Availability
Timeline
Hi, I’m

Trayonn Thomas

Summary


Knowledgeable [Desired Position] with strong background in managing key accounts and fostering client relationships. Proven track record of successfully leading account teams and driving client satisfaction through strategic planning and execution. Demonstrated ability to use analytical thinking and effective communication to achieve business objectives and deliver results.

Overview

14
years of professional experience
1
Certification

Work History

Blueprint Digital

Lead Account Manager
04.2023 - 08.2024

Job overview

  • Managed a portfolio of 100-200 SMB accounts, implementing scalable processes to enhance customer engagement and retention
  • Reduced client churn by 57% through proactive data-driven customer success initiatives and tailored account strategies
  • Leveraged CRM tools (Zoho) and data dashboards to monitor customer health metrics, identifying and executing upsell opportunities
  • Cross-functionally collaborated with sales and product teams to align services with customer needs, achieving a 70% improvement in satisfaction scores
  • Built strong client relationships, addressing concerns promptly and ensuring timely, efficient resolutions
  • Managed a diverse portfolio of accounts, maintaining high levels of customer satisfaction across industries.
  • Increased client satisfaction by providing exceptional account management and timely resolution of issues.

Amazon Web Services

Associate Account Executive, Startups
07.2021 - 12.2022

Job overview

  • Onboarded startup clients, integrating AWS services into their operations ad ensuring a seamless transition to scalable cloud-based infrastructure
  • Increase Monthly Recurring Revenue (MRR) within customer portfolio by $100,000 in the first year leveraging data to identify growth opportunities
  • Partnered with product and technical team to drive targeted campaigns, improving account engagement and retention rates
  • Evaluated campaign performance metrics regularly, making adjustments as needed to optimize results for clients.
  • Served as the primary point of contact for clients, addressing concerns promptly and professionally.

Appian

Business Development Representative
09.2019 - 07.2021

Job overview

  • Managed and grew territories in retail, supply chain, and transportation generations over $5M in new business
  • Conducted in-depth market research and prospecting to develop targeted outreach strategies, achieving a 15% increase in account acquisition
  • Spearheaded expansion into commercial real estate vertical, establishing a strong foundation for future growth and diversifying the business portfolio
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Developed business pipeline using cold and warm techniques.

Gordon Biersch Brewery Restaurant

Training Coordinator, Sales
12.2016 - 01.2019

Job overview

  • Developed and implemented training programs for new hires, focusing on operational efficient and customer service
  • Coordinated cross-functional training, improving alignment between sales, food production and service teams
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.

Olive Garden

Head Training Coordinator
08.2010 - 01.2015

Job overview

  • Led the training department, onboarding new employees and ensuring operational consistency across all locations
  • Designed training materials that reduced training time and improved employee retention
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.

Education

George Mason University
Fairfax, VA

from Tourism and Events Management
01.2013

University Overview

Skills

  • Customer Success and Relationship Management
  • Operational Excellence
  • Data Analysis
  • Sales
  • SaaS Technology Expertise
  • CRM Tool: Salesforce, Zoho, Outreach
  • CRM Tool: Apollo
  • Cross-Functional Collaboration
  • Soft Skills
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Stakeholder engagement
  • Time management
  • Adaptable self-starter
  • Strategic thinking
  • Proactive initiative
  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Account growth
  • Upselling strategies
  • Teamwork and collaboration
  • Customer service

Certification

  • AWS Associate Solutions Architect
  • AWS Cloud Practitioner

Coreskills

Coreskills
Scaled customer success strategies for SMB portfolios of 100+ accounts, Customer onboarding, lifecycle management, and retention planning, Building strong client relationships to maximize value and satisfaction, KPI monitoring, dashboard creation, and usage trend analysis, Process improvement and standardization to enhance customer satisfaction, Data-driven strategies for identifying adoption challenges and upsell opportunities, CRM Tool: Salesforce, Zoho, Outreach, Apollo, Sales tech stack proficiency with data-driven upsell and renewal planning, Experience with customer success platforms and workflow automation, Coordination with sales, product, and technical teams to align customer needs, Voice of the customer: providing feedback to improve outcomes, Supporting customer journeys with high-value content and technical support, Effective communication and problem solving in fast-paced environments, Conflict resolution, stakeholder engagement, and time management, Adaptable self-starter with experience in dynamic, early-stage startups, Strategic thinking and proactive initiative to drive customer success

Accomplishments

Accomplishments
  • MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
Availability
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Timeline

Lead Account Manager
Blueprint Digital
04.2023 - 08.2024
Associate Account Executive, Startups
Amazon Web Services
07.2021 - 12.2022
Business Development Representative
Appian
09.2019 - 07.2021
Training Coordinator, Sales
Gordon Biersch Brewery Restaurant
12.2016 - 01.2019
Head Training Coordinator
Olive Garden
08.2010 - 01.2015
George Mason University
from Tourism and Events Management

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Trayonn Thomas