Trayonna Bumpers
Atlanta,GA
Summary
Dedicated and detail-oriented Customer Service Representative with a strong background in communication and problem-solving, ensuring efficient issue resolution and enhanced customer satisfaction. Proficient in data management systems like Microsoft Excel and CRM tools, driving accuracy and efficiency in customer interactions. Skilled in process improvement, optimizing workflows to boost operational performance. Excited to bring these strengths to a dynamic team at Connexus, contributing to customer success and organizational growth.
Overview
7
7
years of professional experience
Work History
CarMax
Customer Experience Consultant
Atlanta, GA
04.2024 - Current
- Researched local, state, and federal laws regarding auto sales regulations when necessary.
- Ensured correct processing of upwards of 300 orders each month by maintaining detailed payments and refund records.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained confidentiality of sensitive information entered into the system.
- Enter high volumes of numeric and alphanumeric data into databases and software systems with precision and speed.
- Cross-check data entries against source documents to identify and correct discrepancies.
- Leverage data management software such as Microsoft Excel, Google Sheets, and specialized CRM systems to process and analyze data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
CVS HR Payroll
Alight Solutions
01.2023 - 03.2024
- Ensured accurate recording of payroll changes including hires, terminations, vacations and sick leave.
- Monitored and tracked hours worked for all employees to ensure accurate pay calculations.
- Produced detailed records of payroll transactions encompassing benefits and tax information.
- Performed detailed audits of payroll data to detect inconsistencies.
- Reconciled inconsistencies between recorded amounts and actual payments on employee time sheets.
- Ensured timely delivery of annual W2 documents.
- Tracked changes in federal and state tax laws affecting employee compensation packages.
- Conduct regular audits of databases to ensure data integrity and adherence to quality standards.
- Executed precise payroll calculations for a workforce exceeding 500 on a bi-weekly basis.
- Onboarded new employees in time reporting and payroll systems.
Sales Representative
AT&T
Atlanta, GA
12.2021 - 11.2022
- Communicate effectively regarding data issues, status updates, and process improvements.
- Created effective strategies to boost new and repeat customer conversions.
- Engaged customers through conversation, identifying their needs efficiently.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Recognized security risks to properly handle situations.
- Facilitated order management while enhancing client satisfaction through proactive communication.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Compiled specialized lists and recognized fresh business leads, expediting achieving results.
- Leverage data management software such as Microsoft Excel, Google Sheets, and specialized CRM systems to process and analyze data.
- Offered direction and coaching to assist new staff with grasping various organizational projects.
Customer Service Representative
Icon Swim
Conyers, GA
09.2018 - 08.2020
- Supervised and led team members to optimize departmental performance.
- Reviewed and validated returns for seamless processing.
- Managed customer issues across diverse communication mediums.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Trained staff on standardized procedures to boost overall team productivity.
- Manage multiple data entry projects simultaneously, prioritizing workload to meet stringent deadlines.
- Update and maintain records consistently, ensuring that information stays current and reliable.
- Organize and maintain electronic and paper filing systems for quick retrieval of critical documents.
- Generated reports on returned merchandise using sales data analysis software tools.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
Some College (No Degree) - Business Administration And Management
Atlanta Technical College
Atlanta, GA05-2022
DIPLOMA -
Rockdale County High School
Conyers, GA01.2019
Skills
- Rapid Decision-Making
- Critical Analysis
- Task Prioritization Under Stress
- Customer Complaint Management
- CRM Software Expertise
- Efficient Data Processing
- Data Management Tool Proficiency
- Workflow Efficiency Improvement
- Collaborative Project Participation
- New Technology Familiarization
- Onboarding New Team Members
- Information Security Oversight
Accomplishments
- Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Volume Management: Successfully managed and maintained data for multiple large-scale projects, ensuring that all datasets were updated and accurately recorded on schedule.
- High Accuracy Rate: Achieved a 99.5% accuracy rate over 12 months by implementing effective quality control techniques and conducting regular audits of data entries.
References
References available upon request.
Timeline
CarMax
Customer Experience Consultant
04.2024 - Current
CVS HR Payroll
Alight Solutions
01.2023 - 03.2024
Sales Representative
AT&T
12.2021 - 11.2022
Customer Service Representative
Icon Swim
09.2018 - 08.2020
Some College (No Degree) - Business Administration And Management
Atlanta Technical College
DIPLOMA -
Rockdale County High School
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