Trayvon Grant
Phenix City
Summary
Seasoned sales professional with experience in diverse industries. Known for ability to build and maintain client relationships, negotiate deals, and increase company revenue. Strong interpersonal skills complement strategic approach to market analysis and sales forecasting. Previous roles have resulted in significant growth in customer bases and elevated brand visibility.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Sales Professional, Client Relations
Cintas Corporation
Columbus
02.2025 - 08.2025
- Owned a B2B sales territory end-to-end, opening 36 new accounts in 6 months.
- Drove a 40% increase in repeat business through upselling and proactive account management.
- Managed high-volume inbound and outbound client outreach, ensuring full SLA compliance and enhancing client satisfaction.
- Achieved Employee of the Month in February 2025 for successfully opening 9 new accounts within a single month.
- Conducted market research to uncover and evaluate new sales opportunities, contributing to strategic planning.
- Utilized CRM software to track customer interactions and sales progress.
Customer Service Support Supervisor
Enterprise Mobility (Rent-A-Car)
Remote
10.2023 - 01.2025
- Resolved the most complex escalated cases, achieving 90% first call resolution.
- Sustained a 95% customer satisfaction score across phone, email, and chat.
- Redesigned escalation workflows, reducing response times by 40% and adopted team-wide for consistency.
- Increased customer retention by 25% through proactive, relationship-focused outreach initiatives.
- Awarded Supervisor of the Year FY2024, company-wide recognition for performance and customer outcomes.
- Managed payroll and scheduling, ensuring accurate timekeeping and full daily coverage.
- Maintained detailed records of daily operations, tracking employee attendance, work schedules, and customer inquiries and resolutions.
Sales Support Services Supervisor
Enterprise Mobility (Rent-A-Car)
Remote
12.2021 - 10.2023
- Awarded Supervisor of the Year FY2023 for service quality and performance gains.
- Managed knowledge base content and SOPs, resolving complex, cross-functional escalations.
- Contributed to a 30% year-over-year gain in efficiency through hands-on coaching and process documentation.
- Managed scheduling and staffing to optimize team performance during peak hours.
- Coordinated scheduling and staffing to ensure optimal team performance during peak hours.
- Addressed customer inquiries and complaints, improving overall satisfaction.
- Developed training materials for new employees and conducted onboarding sessions.
Assistant Branch Manager
Enterprise Mobility (Rent-A-Car)
Columbus
10.2020 - 12.2021
- Drove a 30% increase in branch sales through targeted customer engagement.
- Achieved the highest CSAT in the region, 96% on a rolling 12-month average, through first call resolution and proactive communication.
- Managed daily branch operations and ensured compliance with company policies.
- Trained and supervised staff on customer service best practices.
- Assisted customers with rental agreements and vehicle selection process.
Education
BBA - Business Administration And Management
Columbus State University
Columbus, GA, United States 07.2017 - 12.2020
Skills
- Client relationship management
- Customer education
- Case management
- CRM & Data Documentation
- Salesforce
- Zendesk
- HubSpot
- Jira
- MS Office 365
- MS Teams
- Google Workspace
- Process improvement
- Cross-Functional Collaboration
Individual Performance Recognition
- Supervisor of the Year — FY2023 & FY2024, Enterprise Mobility (Rent-A-Car)
- Highest Regional CSAT, FY2022
- Employee of the Month — February 2025, Cintas Corporation
Timeline
Sales Professional, Client Relations
Cintas Corporation
02.2025 - 08.2025
Customer Service Support Supervisor
Enterprise Mobility (Rent-A-Car)
10.2023 - 01.2025
Sales Support Services Supervisor
Enterprise Mobility (Rent-A-Car)
12.2021 - 10.2023
Assistant Branch Manager
Enterprise Mobility (Rent-A-Car)
10.2020 - 12.2021
BBA - Business Administration And Management
Columbus State University
07.2017 - 12.2020