Trayvon Greenhouse
Houston
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Hospitality Service Group
06.2024 - Current
- Managed guest check-ins and check-outs efficiently, ensuring seamless front desk operations.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
- Coordinated room bookings using property management software to optimize occupancy rates.
- Trained new front desk staff on procedures and customer service best practices.
Customer Experience Specialist
Truck Concerns, Percepta
10.2022 - 01.2025
- Providing exceptional customer service, case management, aiding supervisor during team huddles, taking in-bound and making outbound calls.
- Managed high-volume inbound calls, ensuring timely resolution of customer inquiries and issues.
- Developed training materials for new hires, enhancing onboarding efficiency and team performance.
- Mentored junior representatives, fostering a collaborative environment and improving team productivity.
Administrative Assistant
Iconic Image
02.2017 - 10.2022
- Appointment Management, General Customer Service, Assisted owner with planning and development, processed invoices through QuickBooks, assisted with design layouts.
- Managed office communications and correspondence to ensure streamlined information flow.
- Coordinated scheduling for team meetings, optimizing availability and resource utilization.
- Developed and maintained filing systems for efficient document retrieval and organization.
Front Desk Agent & Sales Coordinator
Courtyard by Marriott
03.2019 - 04.2021
- Ran daily reports, checked guest in/out, assisted with the bistro, guest relations, Prepare for QA, manage and making reservations. Detail and coordinate events
- Managed guest check-in and check-out processes efficiently, ensuring smooth arrivals and departures.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Trained new front desk staff on operational procedures and customer service standards.
Front Desk Agent
Bestwestern Hotel
05.2015 - 12.2018
- Check guest in/out, General Customer Services, Assisted with Breakfast, Ran Daily Reports, Operate Cash Terminal, Manage Reservations.
- Managed guest check-in and check-out processes, ensuring seamless arrivals and departures.
- Coordinated room assignments and maintained accurate reservation records in property management system.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions.
Front Desk Rep
24 Hour Fitness
01.2016 - 12.2016
- Manage reception area, Provide excellent customer service, check guest in and out and Handle cash.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Assisted members with inquiries, providing exceptional customer service and support.
- Coordinated membership sign-ups and renewals, streamlining administrative tasks.
- Maintained accurate records of member accounts and transactions using CRM systems.
Education
Associate of Arts - Business
Houston Community College
Houston, TX08-2013
High School Diploma -
Wheatley High School
Houston, TX05.2010
Skills
- Micros
- Muti-task
- Fosse
- Organization
- Cash handling
- Problem-solving skills
- Guest services
- Customer service
- Hospitality services
- Time management
- POS systems
- Clerical duties
Timeline
Front Desk Agent
Hospitality Service Group
06.2024 - Current
Customer Experience Specialist
Truck Concerns, Percepta
10.2022 - 01.2025
Front Desk Agent & Sales Coordinator
Courtyard by Marriott
03.2019 - 04.2021
Administrative Assistant
Iconic Image
02.2017 - 10.2022
Front Desk Rep
24 Hour Fitness
01.2016 - 12.2016
Front Desk Agent
Bestwestern Hotel
05.2015 - 12.2018
Associate of Arts - Business
Houston Community College
High School Diploma -
Wheatley High School
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