TRE BIAS
CINCINNATI,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Results-oriented individual with a passion for continuous learning and innovation.
I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Operation Analyst
Encore Technology Group
Cincinnati, OH
07.2024 - Current
- Implemented new procedures to streamline existing processes and improve efficiency.
- Identified opportunities for automation within operational workflows.
- Monitored performance indicators such as KPIs and SLAs in order to assess effectiveness of operations teams.
- Provided guidance on risk mitigation strategies for various operational activities.
- Provided technical support for operational systems such as databases, networks, software applications.
- Generated reports detailing financial losses due to errors or delays in the execution of processes.
- Analyzed web traffic logs to detect anomalies or malicious activities.
- Responded quickly to emerging threats through patching of vulnerable systems or updating firewall rulesets.
Help Desk
Brightview Health Clinic
08.2021 - 06.2024
- Support and troubleshooting of hardware including laptops, desktops, printers, fax machines, and scanners, issues involving Windows and Microsoft Office Suite products
- Professional communication skills, both phone and written
- Ticketing of all incoming issues via Help Desk management software Perform maintenance, software installation, end user support and training tasks
- Ability to install, configure, and maintain personal computers, networks, and related hardware and software
- Ability to identify and resolve computer system malfunctions and operations problems
- Document and track the details of the problem, both status and resolution, within the help and SLA -Desk tracking application -Ram Installs
- Desktop and Laptop Imaging
Education
Bachelor of Science, Criminal Justice -
Kentucky State University
05.2017
High School Diploma, College Prep -
Northland High School
05.2011
Skills
- Critical Thinking Skills
- Network Security
- Firewall Management
- Troubleshooting and diagnosis
- Remote Support
- Operating systems
- Application support
- System Administration
- Account Management
Languages
English
References
- Benjamin Niswander, Kable Academy, Instructor, 1 Year, (513) 300-8126
- Kevin Tooson, High Principal, Mentor/Life Coach, 14 years, (614) 570-0538
- Eric Curtis I.T Operational Manager (513) 257-7590
Timeline
Operation Analyst
Encore Technology Group
07.2024 - Current
Help Desk
Brightview Health Clinic
08.2021 - 06.2024
Bachelor of Science, Criminal Justice -
Kentucky State University
High School Diploma, College Prep -
Northland High School
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