ALEIGHA BLUNT
Ellenwood,GA
Summary
Dedicated administrative professional with a proven track record in managing office operations, event planning, and process optimization. Skilled in producing newsletters, social media content, and enhancing client experience. Committed to driving efficient and delivering exceptional service. Dedicated Marketing Coordinator offers detailed planning, scheduling and monitoring of marketing campaigns to optimize strategies and boost results. Experienced in orchestrating development of collateral. Well-organized and diligent with good communication and team leadership abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Marketing Coordinator
American Family Insurance (The Michael Gibbs Agency)
Hapeville, GA
11.2022 - Current
- Manage Email, Calendar, and File systems
- Handle all inbound and outbound calls, scheduling and booking appointments
- Prepare basic reports and spreadsheets
- Prepare and mailout Life, Home, and Commercial quote mailers and Thank You cards
- Conduct courtesy birthday calls
- Develop online quote intake forms for Home, Auto and Life
- Maintain and update standard operating procedures for the agency
- Design agency flyers and welcome letters
- Order and create gifts for clients and partners
- Produce engaging newsletters to keep clients informed about agency updates, industry trends, and relevant news
- Successfully organize events, ensuring seamless execution and positive attendee experiences
- Plan weekly social media posts
- Design and produce office T-shirts
- Implement strategies that led to a 5.81% increase in client retention
- Conduct zip code demographic research for target market
- Manage and respond to Google reviews, to maintain a positive online reputation
- Optimize online content for better visibility and search engine ranking.
Customer Loyalty Specialist
- Process insurance premiums for existing policies via Debit/Credit cards, Money Order, and Checks
- Send policy renewal information to mortgage companies/lien holders
- Create and update Certificates of Insurance for clients
- Handle client requests, cancellations, and profile updates
- Upload documents to policies and claims to underwriter
- Proactively contact clients regarding their claims experience.
Customer Service Rep (Workplace Solutions)
Mutual of Omaha
Remote
03.2022 - 11.2022
- Used proficient oral and written communication, decision-making, analytical and human, relation skills, sound, and independent judgment
- Efficiently handled customer interactions over the phone while documenting essential details
- Advised on claim status for Group Short-Term/Long-Term Disability, Critical Illness, Accident, Life, Living Benefits, and Hospital Indemnity Claims
- Assisted clients with claim submissions, W2 request, and portal registration
- Stayed abreast with company and insurance industry changes along with internal processes and procedures
- Communicated with claimants, employers, funeral homes, brokers, agents, Physicians’ offices, and family members to provide updates claims and benefits
- Sent medical record fax request to physicians’ offices
- Managed an average of 30 calls per day
- Sent ad-hoc communications with updated claim information to claims representative.
Agent Services Specialist
First Financial Security
Johns Creek, GA
09.2018 - 03.2022
- Assisted agents through the licensing contracting and appointment process
- Reviewed submitted contracting requests to ensure they meet current company standards
- Processed agents FFS memberships, resignations, and reinstatements
- Scheduled and communicated with the carriers to ensure completion of all contracts and appointments in a timely manner
- Updated and maintained agents profile information
- Extracted and analyzed data in Excel spreadsheets while meeting deadlines for 10 monthly carrier reports using V-Lookup
- Prepared and presented “Contracting 101” breakdown to new agents at national convention twice a year
- Assisted with training and development of new employees
- Created info graphs and edited company internal intranet information
- Improved the number of Commission Qualified agents by 5%
- Answered an average of 20 calls per day by addressing agent’s inquiries, demonstrating empathy, and solving problems with up-to-date knowledge of insurance policies.
Student Worker- Peer-to-Peer
Aramark- Georgia Gwinnett College
Lawrenceville, GA
09.2017 - 05.2018
- Assisted with the increase of meal plan reloads by 5% over prior year
- Increased satisfaction survey results by 4% and quantity of surveys by 2% by giving incentives
- Improved event traffic by 3% by giving out free product samples.
Education
Bachelor of Business Administration - Marketing
Skills
- Office Management
- Event Planning
- Social Media Marketing
- Search Engine Optimization
- Market Research
- Written and Verbal Communication
- Time Management
- Microsoft Office Suite
- Google Suite
- Data Entry
- Customer Service
- Strategic Planning
- Media Relations
- Project Management
- Business Administration
- Marketing Program Development
Leadership Experience
- Georgia Gwinnett College Four Pillars Society, Lawrenceville, GA, Represent GGC’s student body at presidential events, Greet and mingle with perspective guest about student life
- Georgia Gwinnett College Black Student Union, Lawrenceville, GA, Planned Soul Café and Food for Thought annually for Georgia Gwinnett College, Used Facebook, Instagram, and Snapchat to promote the events twice a semester
- Mutually Connected Committee at Mutual of Omaha, Presenting monthly presentations and activities centered around a variety of cultural concepts, Bring MOO’s larger company culture to the Claims Customer Service Team, Committee Ambassadors, Attend company summits
Timeline
Marketing Coordinator
American Family Insurance (The Michael Gibbs Agency)
11.2022 - Current
Customer Service Rep (Workplace Solutions)
Mutual of Omaha
03.2022 - 11.2022
Agent Services Specialist
First Financial Security
09.2018 - 03.2022
Student Worker- Peer-to-Peer
Aramark- Georgia Gwinnett College
09.2017 - 05.2018
Customer Loyalty Specialist
Bachelor of Business Administration - Marketing
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