Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tre Flannigan

Summary

Ambitious IT professional with ability to effectively communicate and build positive relationships with customers and clients. Proactive problem solver, skilled at assessing gaps and identifying needs. Adept at resolving concerns quickly and efficiently while ensuring quality customer service. Eager to learn and apply newly acquired skills to a forward-thinking organization.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
4
4
Certifications

Work History

IT Technician

Thrive Networks
Fairfax, VA
10.2022 - Current


  • Provided basic end-user troubleshooting, desktop support and account management.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
  • Imaged and prepared new computers for integration into company networks and systems.

Field Service Technician

Asurion
Alexandria, VA
07.2021 - 10.2022
  • Performed on-site installation, repair, and maintenance
  • Engage with customers to provide education on proper usage of products and common issues
  • Manage workflow through company ticketing system application
  • Communicate with brand manufacturers to address warranty coverage and unit issues

Urban Decay Customer Service Agent

PFS Web
Dallas, TX
09.2018 - 04.2019
  • Responded to incoming calls and emails fromcustomers regarding merchandise, ordering,returning products and company website
  • Assisted customers with account issues, such as,creating and deleting accounts, updating emails,shipping addresses, and password resets
  • Recommended products to customers andsuggested other options if preferred product wasunavailable
  • Communicated with courier companies regardinglost, damaged or incorrectly delivered packages.

Production Associate

General Motors Co
Arlington, TX
11.2016 - 04.2018
  • Supported production needs by performing routinetasks using standard procedures and equipment
  • Inspected final products to assess compliance withquality standards and established tolerances
  • Monitored and ordered parts inventory based onproduction needs

Assistant

Star's Basketball Club
Pontiac, MI
04.2013 - 06.2016
  • Assisted management with activities to plan andoversee events and programs
  • Communicated with parents and athletes to provideinformation regarding policies, pricing, andschedules
  • Coordinated daily gym operations and ensuredsafety of participants.

Verizon Wireless Associate

Aditya Birla Minacs
Farmington Hills, MI
08.2013 - 02.2015
  • Responded to customer calls and emails to answerquestions about products and services
  • Educated customers on current promotions,upgrades or new offerings available under currentplan
  • Placed outbound customer service or customersatisfaction calls to follow up on issues
  • Clarified customer issues and determined root causeof problems to resolve product or servicecomplaints.

Education

Associate of Arts - Communication

Cedar Valley College
01.2019 - 05.2023

Skills

    Written and oral communication

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Certification

CompTIA A+

Timeline

IT Technician

Thrive Networks
10.2022 - Current

Field Service Technician

Asurion
07.2021 - 10.2022

Associate of Arts - Communication

Cedar Valley College
01.2019 - 05.2023

Urban Decay Customer Service Agent

PFS Web
09.2018 - 04.2019

Production Associate

General Motors Co
11.2016 - 04.2018

Verizon Wireless Associate

Aditya Birla Minacs
08.2013 - 02.2015

Assistant

Star's Basketball Club
04.2013 - 06.2016

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Tre Flannigan