Tre Howard
Saint Louis,MO
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Hangar Kitchen + Bar
02.2023 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Host/Server
Dennys Restaurant
11.2013 - 07.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Science - Business Administration And Management
Southern Illinois University Edwardsville
Edwardsville, IL05.2017
Skills
- Anticipating Guest Needs
- Menu Item Recommendation
- Communications Protocols
- Taking Reservations
- Wine and Liquor Service
- Course Suggestions
- Dining Customer Service
- Beverage Preparation
- Menu Presentation
- Dining Room Cleaning and Upkeep
- Order Accuracy
- Customer Service and Rapport
- Warm and Friendly
- Waiting Tables
- Check Payment Processing
- Suggestive Selling
- Table Preparation
- Guest Seating
- Cocktail Knowledge
- Billing and Payment Processing
Timeline
Server/Bartender
Hangar Kitchen + Bar
02.2023 - 07.2023
Host/Server
Dennys Restaurant
11.2013 - 07.2014
Bachelor of Science - Business Administration And Management
Southern Illinois University Edwardsville
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