TRE NORMAN

• Received and successfully managed special projects aimed at improving the effectiveness and efficiency of financial processes
• Performed technical accounting tasks, including the validation and reconciliation of financial records across multiple accounts, demonstrating proficiency in data management and integrity assurance, essential for maintaining secure and reliable cybersecurity systems
• Demonstrated leadership in training and development, conducting on-the-job training on financial processes, and contributing to skill development
• Evaluated current financial operations, policies, and procedures, identifying areas of improvement and implementing controls to prevent and detect deficiencies
• Ensured customer satisfaction through necessary adjustments and the establishment of strong customer service and relationships
• Processed and closed both standard and complex cases, adhering to applicable regulations and preparing meticulous documentation
• Followed and provided feedback on Standard Operating Procedures (SOPs), actively participating in process improvement initiatives
• Reviewed financial data, implemented internal controls, and ensured the integrity and validity of data in financial systems
• Communicated daily with internal and external customers, providing updates and resolutions to outstanding issues
• Implemented customer-centric solutions and effectively resolved complex concerns and problems related to customer orders
• Analyzed multiple financial reports, identified discrepancies, and provided insights and updates to customers
• Collaborated with cross-functional teams and technical experts to clarify requirements and specifications for financial systems and processes, demonstrating strong teamwork and coordination skills crucial for effective cybersecurity strategy development and implementation
• Conducted detailed analysis of transactions, determined causes of errors, and took corrective action for all uncovered discrepancies
• Responded to customer inquiries with urgency, ensuring an excellent customer experience in line with financial management goals
• Applied project management skills to identify issues, determine resolutions, and implement action plans for enhanced financial operations
• Actively participated in process improvement initiatives, leveraging experience in developing and implementing innovative financial processes
• Established effective working relationships with a diverse group of technicians, lead technicians, analysts, and supervisors, emphasizing the critical role of seamless communication in achieving organizational objectives
• Actively participated in meetings and teleconferences, dissecting key issues, and strategizing with valued customers to ensure comprehensive concerns were addressed promptly
• Demonstrated proficiency in Microsoft Office programs and other analytical tools, essential for data analysis, reporting, and documentation, crucial aspects of cybersecurity operations and incident response management
• Applied a profound understanding of evaluating various sources of information, querying relevant systems, and seamlessly applying standard operating procedures to achieve mastery in querying and data entry accounting systems
• Reduced problem disbursements by escalating aging problem disbursements or customer requests according to internal procedures.

HIGHLIGHTS & ACCOMPLISHMENTS

· Played a key role in optimizing UMT management processes through the implementation of effective strategies, resulting in the successful resolution of 23.07% of the team's total UMTs, and receiving a cash reward bonus in recognition of outstanding performance, demonstrating leadership and innovation in problem-solving.

· Acknowledged for quickly becoming a subject matter expert within my respective areas of work, showcasing a depth of knowledge and expertise.

· Played a direct role in the success of FYE23 through a strong work ethic, adaptability, and overcoming significant workload challenges.

· Received positive recognition from supervisor, acknowledging the potential for rapid advancement within DFAS and indicating a strong trajectory for career growth within the organization.

· Commended for adept research skills, significantly contributing to elevated productivity during FYE23.

• Analyzed the impact of applicable laws and regulations in operations and systems and recommended changes to maintain compliance
• Trained, supervised, and mentored service members to stay fit, motivated, and uphold the Air Force PT standard
• Utilized performance, job elements, and standards as a guideline for day-to-day operations
• Followed all policies and procedures from the Department of Defense (DoD) 5210.41-Nuclear Security Program
• Resolved issues using critical thinking, analytical, and decision-making abilities to produce, analyze, and make recommendations during the Planning, Programming, and Budget Execution (PPBE) process
• Experience performing developmental and/or recurring assignments in support of a local installation or in a centralized procurement activity
• Procured supplies or services primarily through formal advertising or through limited use of negotiation techniques
• Managed coordination with emergency response agencies such as Tactical Response Forces, Fire Department, and Medical
• Prepared detailed chronological record of all routine, emergency, and contingency operations and responses during shift
• Prepared and presented briefings to leadership on reports and analysis while making recommendations based on experience, future needs, and requirements
• Managed a team of 10 Airmen in support of the USAF Finance mission by providing financial management guidance, planning, advice, and analysis
• Evaluated work and employee duties
• Participated in Continuous Process Improvements (CPIs) projects
• Provided constructive feedback to employees as necessary
• Developed an effective and cohesive team
• Conducted ongoing and effective communications with the team
• Ensured accurate and timely submission of blotter reports
• Provided appropriate distribution of workload and tasks while also following up and providing feedback
• Represented and conveyed the team's accomplishments, problems, findings, and recommendations.

HIGHLIGHTS & ACCOMPLISHMENTS

· Combined Federal Campaign point of contact; educated 80 flight members and achieved wing goal of 100% accountability

· Volunteered for the '13 National Police Week memorial; marched in the 1-mile parade and honored 105 fallen comrades

· Defender's Association Treasurer; led 2 events/inspired and enrolled 14 new members and safeguarded $7K organization funds.

· USO Wounded Warrior program volunteered; prepped/served 8 dishes and bolstered morale/esprit de corp for 82 members

· Active Top III member; designed Squadron T-shirt logo/coordinated sales with 24 units and 117 shirts purchased/$1.7K raised for the unit.

· Provided security for 2017 Welfare Bazaar; secured 28K personnel/$1.75M in revenue and helped raise $7K for Security Forces unit

· Unit sponsor; coordinated transportation/housing for inbound Defenders and smoothed transition/minimized anxiety

• Researched and interpreted policies and laws to provide substantive recommendations and advice to managers
• Developed applicable solutions to problems and ensured corrective actions were completed
• Assigned work to subordinates based on priorities, consideration of the difficulty and requirements of assignments, and capabilities of subordinates
• Processed and closed standard and complex cases based on applicable regulations, including preparing proper documentation
• Followed all applicable Standard Operating Procedures (SOPs)
• Reviewed financial data and ensured that internal controls were in place to protect the integrity and validity of data in the financial systems
• Applied a working knowledge of applicable laws and regulations
• Identified operational problems, conditions, discrepancies, and identified their source and recommended the necessary course of action
• Evaluated accounting policies to ensure adherence to policies, procedures, and regulations
• Analyzed multiple financial reports to determine the validity of transactions and way forward actions required to alleviate inconsistencies
• Maintained internal controls for all work standards to assure accuracy and validity
• Reviewed requisitions to determine proper specifications or purchase descriptions
• Contacted technical personnel to resolve questions of applicability of specifications, classifications of terms, or acceptance of substitute items
• Strategically developed innovative order processes and procedures
• Analyzed customer inquiries and provided quality and timely insights and updates to customers
• Analyzed complex information and relayed it to the client in simpler terms
• Maintained internal controls for all work standards to assure accuracy and validity
• Evaluated financial systems policies, procedures, and regulations
• Analyzed financial reports and ensured accurate and timely reporting
• Ensured consistent implementation and application of functional decisions and policies
• Monitored and enhanced community relationships
• Monitored and took action on assigned projects
• Communicated effectively with peers to assist in resolving similar accounting data discrepancies and customer concerns.

HIGHLIGHTS & ACCOMPLISHMENTS

· An active member of Ramstein First Four by leading 14 personnel, coordinated and oversaw 3 events that improved the quality of life for fellow Airmen.

· Ramstein 1st Four Airman Council member by spearheading charity fundraising gala and raised $3K for the local community.

· Volunteered at Ramstein middle school by dedicating 10 hours and implemented a book filing system by improving DoD students’ quality of life.

· Supervised 2018 Ramstein Bazaar security by leading 80 Airmen/secured 36K patrons/$2M in sales and $7K raised for the unit.

· Revamped organization armory operations by managing, organizing, and distributing 36 weapons, 1,100 thousand rounds, and $110K of equipment that passed the wing inspection visit with zero discrepancies.

· Integral 5/6 Enlisted Council member; key fundraiser for push-up competition/raised $1.3K and funded 6 Group morale events

· Graduated from CCAF and was awarded Criminal Justice and Corrections degree

· Awarded AIRCOM Airmen of the year award.

• Oversaw 10 Airmen, conducted day-to-day convenient operations, and managed customer relations to ensure customer satisfaction
• Performed monthly analysis on manual billings
• Examined, verified, and maintained accounts and training data
• Ensured the budget submission met the requirements of headquarters
• Directed 10 armorers responsible for issuing weapons and ammunition daily
• Provided reports to upper management
• Processed and expedites priority backorders
• Briefed progress reports to management
• Communicated daily with external and internal customers
• Ensured consistent implementation and application of functional decisions and policies
• Maintained accountability for firearms, ammunition, equipment records, and distribution
• Managed base, dorm, and temporary lodging facility records
• Performed budget execution and administration work
• Communicated effectively with peers
• Led the revitalization of the personally owned firearm registration program
• Analyzed multiple financial reports
• Ensured accurate and timely reporting
• Maintained internal controls for all work standards
• Evaluated financial systems policies, procedures, and regulations
• Analyzed financial reports
• Ensured consistent implementation and application of functional decisions and policies
• Monitored and took action on assigned projects
• Communicated effectively with peers
• Led the revitalization of the personally owned firearm registration program
• Analyzed multiple financial reports
• Ensured accurate and timely reporting
• Maintained internal controls for all work standards
• Evaluated financial systems policies, procedures, and regulations.

HIGHLIGHTS & ACCOMPLISHMENTS

· Flight armorer; armed 65 personnel w/20K rounds munitions/$78K weapons/$5.5M equipment 15.5K 86 AW members defended.

· Led the revitalization of the personally owned firearm registration program while developing and coordinating a new tracking system that vastly streamlined the management of two thousand firearms records.

· Responsible for overseeing ten million dollars in weapon, ammo, and equipment distribution for military personnel.

· Dedicated 8 hours at USO; maintained facility & 40K equipmentenhanced morale for 20K deployed/transient personnel

· Volunteered for 9/11 memorial ceremony; organized 20 personnel flight/5 member flag detail and enabled reverent ceremony

· Finished 40 hours PME course; mastered material/inspired 6 peers to enrollincreased joint op leadership expertise and prepared for worldwide deployments.

• Utilized performance, job elements, and standards as a guideline for day-to-day operations
• Followed all policies and procedures from the Department of Defense (DoD) 5210.41-Nuclear Security Program
• Researched discrepancies, analyzed documents, and determined the cause of the error
• Provided detailed and technical explanations of discrepancies
• Assisted with providing end-user support on finance system and process-related issues
• Audited various documents to ensure all information is correct
• Identified problem areas and recommended resolutions
• Responsible for monitoring daily transactions
• Collaborated with other functional areas
• Worked with counterparts to incorporate policy
• Ensured consistent implementation and application of functional decisions and policies
• Responsible for answering emergency requests
• Monitored and took action on assigned projects
• Monitored and enhanced community relationships
• Processed and provided direction and supervision over airmen orders and access to products, accounts, and order information
• Applied a working knowledge of applicable laws and regulations
• Resolved complex concerns and problems relating to customer orders
• Identified operational problems, conditions, discrepancies, and recommended necessary course of action
• Developed relationships with customers
• Proactively identified opportunities to improve operational efficiency
• Strategically developed innovative order processes and procedures
• Demonstrated effective de-escalation tactics
• Ensured accurate and timely reporting
• Maintained internal controls for all work standards
• Evaluated financial systems policies, procedures, and regulations.

HIGHLIGHTS & ACCOMPLISHMENTS

· Develops plans, policies, procedures, and detailed instructions to implement security forces programs. Provides oversight, guidance, and assistance to commanders with the application of information, personnel, and industrial security programs.

· Executed security PRAIRIE VIGILANCE 15-2; achieved the highest possible rating of "Excellent" and was lauded by 5th Bomb Wing Commander.

· Completed AFRC Finance Class; broadened financial. options/education/budgeting skills and boosted self-accountability

· Community-minded Airmen; volunteered 7 hours at a local Shop with A Cop event and directed AF ambassador for underprivileged youth.