Tracy "Tre" Ratliff
Summary
Motivated and personable professional with a talent for quickly mastering technologies and building a rapport with clients. Possesses a strong sense of diplomacy and tact, enabling smooth interaction with decision makers at all levels. Accustomed to handling sensitive and confidential data. Flexible and versatile with the ability to maintain a sense of humor under pressure. Poised and competent with demonstrated success overcoming cultural differences and establishing a rapport. Thrive in deadline-driven environments. Excellent team-building skills. Areas of expertise include: Client & Customer Service, Business Writing, Sales & Marketing, Relationship Building, Reporting & Analysis, Scheduling & Coordination, Personal Selling, Project Management, Administrative Support
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Development Manager
White Sands Treatment Center
04.2024 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Director of Admissions
Boca Cove Detox
01.2022 - 03.2024
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Contact Center Director
Amatus Health
05.2020 - 01.2022
- Planned, organized, and executed the complete restructuring of the national inbound call center
- Developed and launched new training programs to boost employee retention and productivity
- Instituted call quality management systems to improve client survey ratings
- Authored and introduced new scripts resulting in 50% increase in talk time
- Established and implemented performance and service standards
- Hired and trained new reps as the company grew.
Admissions Director
Serenity House
Lauderhill, FL
02.2015 - 04.2020
- As the Director of admissions for Serenity House Detox and residential facility I was dedicated to helping those working to overcome addiction
- I was responsible for coordinating pre-admission screens, Verification of Benefits, and reporting to owners
- I was also responsible for arranging transportation when needed and ensuring all referral sources are contacted at the time of admission
- It was my responsibility to communicate with potential clients and facilitate them through the admission process.
- Led training sessions for staff on best practices in admissions processes, enhancing consistency among team members.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Designed effective and user-friendly processes for both admissions and applicant review.
- Provided professional services and support in a dynamic work environment.
- Gained extensive knowledge in data entry, analysis and reporting.
Financial Search Specialist
AmOne
12.2012 - 06.2015
- Supported this financial services firm by matching prospective loan applicants with prescreened loans and credit solutions from trusted lenders and providers based on each client's unique needs
- Qualified clients by gathering information about their goals, income, and credit history
- Located financial lenders that were aligned with client's ability to repay loans
- Advised clients on available loan options, repayment details, and possible risks.
Self Employed
Trecom Inc
Margate, FL
06.2008 - 04.2012
- Proved successful working within tight deadlines and a fast-paced environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Delivered services to customer locations within specific timeframes.
- Worked well in a team setting, providing support and guidance.
- Developed strong communication and organizational skills through working on group projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Enrollment Manager Team Lead
ICan Benefit Group, LLC
04.2006 - 06.2008
- Provided management and customer service at this healthcare firm that specialized in matching customers with insurance providers
- Acted as a subject matter expert in health benefits to assist individuals who needed to purchase a policy
- Gathered sensitive information from clients related to pre-existing health condition and needs
- Interviewed, selected, trained, and evaluated a team of five sales representatives
- Completed policy applications on behalf of patients and collected payment for services.
Education
High school or equivalent -
Westwood High School
Austin, TX05.1992
Skills
- Proficient with Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint
- Salesforce and CTM
- Marketing
- Organizational Skills
- Problem Solving
- Scheduling
- Admissions Policies
- Patient relationship development
- Employee Supervision
- Personnel Management
- Admissions oversight
- Sales experience
- Planning and coordination
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Administering Naloxone
Cultural Competency: Creating a Welcoming and Safe Environment
Current HIV and AIDS Trends, Prevention, and Improving Patient Outcomes
Ethics in Mental Health
Older Adult Mental Health Training 2 Mental Health Crisis Prevention and De Escalation
Mental Health and Suicide Prevention. Identification of Risk Factors and Intervention
HIPAA - Health Insurance Portability and Accountability Act
HIPAA and Patient Rights in Behavioral Health
Settings
HIPAA, Social Media, and Texting Compliance
Opioid Treatment Programs, Pain Management and Discharge Planning
Understanding the Requirements and Best Practices for Compliance
Languages
English
Full Professional
Timeline
Business Development Manager
White Sands Treatment Center
04.2024 - Current
Director of Admissions
Boca Cove Detox
01.2022 - 03.2024
Contact Center Director
Amatus Health
05.2020 - 01.2022
Admissions Director
Serenity House
02.2015 - 04.2020
Financial Search Specialist
AmOne
12.2012 - 06.2015
Self Employed
Trecom Inc
06.2008 - 04.2012
Enrollment Manager Team Lead
ICan Benefit Group, LLC
04.2006 - 06.2008
High school or equivalent -
Westwood High School
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