Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Tre WILLIAMS

Sachse,TX

Summary

Highly motivated with customer service and sales experience. Thrives under pressure and works well in fast-paced, team-based environments. A Manager with a passion for hospitality and seeks to connect with guests and customers to ensure customer satisfaction. Seasoned Restaurant Manager bringing proven success in operational efficiency. Known for improving customer satisfaction and maintaining high standards of service while effectively managing costs. Strengths include strategic planning, team leadership, and innovative problem-solving skills. Notably reduced operating costs in previous role by implementing process improvements and staff training programs.

Overview

15
15
years of professional experience
1
1
Certification

Work History

CIT

Pluckers Wing Bar
07.2024 - Current
  • Oversee restaurant objectives by recruiting, selecting, training, scheduling, coaching, and supervising while developing staff members by providing feedback, establishing job expectations and conducting performance reviews
  • Responsible for ensuring day-to-day administrative duties (invoices, payroll and reporting) are completed accurately and in a timely manner
  • Help contribute to the profitability of the restaurant by adhering to company standards and service levels to increase sales and minimize costs
  • Ensure Compliance with sanitation standards and enforce sanitary practices for food handling, cleanliness and maintenance of all areas in the restaurant.
  • Responsible for ensuring high quality service in food and drink quality
  • Responsible for ensuring a positive guest experience in all areas of the restaurant
  • Evaluate ticket times, food and drink quality, and plate presentation
  • Takes initiative and appropriate actions to help turn dissatisfied guests into return guests
  • Responsible for helping and maintaining Pluckers culture and environment by providing feedback and establishing job expectations and standards with all staff members
  • Consistently exhibits a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team.

FOH Assistant Coach (Trainer)

Pluckers
08.2023 - 07.2024
  • Monitored customer service to ensure all guests received prompt, friendly, and courteous service.
  • Assigned tasks to staff members including servers, bussers, hostesses, and bartenders.
  • Performed daily opening and closing duties, such as setting up the dining area and cashing out registers.
  • Resolved customer complaints in a professional manner.
  • Reviewed sales reports to identify trends and implement strategies for increasing revenue.
  • Supervised front of house operations to ensure compliance with health department regulations.
  • Developed promotional activities designed to increase sales volume and improve customer satisfaction ratings.
  • Managed employee attendance records according to company policy.
  • Trained new employees in restaurant policies and procedures.
  • Handled guest complaints quickly to maintain positive dining experience for patrons.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.

Unit Manager

Studio Movie Grill
10.2015 - 08.2023
  • Provided a high level of customer service to achieve complete customer satisfaction
  • Ensures that associates satisfies all Studio Movie Grill guest service standards
  • Performs daily opening, closing, operational, and administrative duties
  • Ensures proper staffing in each area
  • Assists with hiring, training, and appropriately disciplining associates
  • Works effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners
  • Consistently exhibits a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team
  • Listens, communicates, and works to resolve guests concerns
  • Delivers timely results with minimal supervision
  • Maintained regular personal attendance for all scheduled shifts
  • All other functions designated by the General Manager.

Member Services

Teladoc
11.2018 - 12.2019
  • Directly Responds to member's requests including: completing registrations, entering medical histories, scheduling consults, and making outbound calls to members
  • Interacting with various departments to obtain information and resolve outstanding member and/or client issues
  • Ensuring HIPPA compliance for all processes and procedures
  • Respond to Teladoc's member's and client's inquiries in a courteous and professional manner
  • First level of escalation for members who may have issues with scheduling, medication or account information
  • Participate in ongoing training sessions and quality assurance programs
  • Refer highly unusual situations to higher authority for review and reconciliation.

Customer Service Representative

Insight Global on Assignment at Lennox
04.2018 - 10.2018
  • Answer Incoming calls and process new orders based on customer's request
  • Track open orders on request and ensure that orders have been processed correctly and accurately
  • Check Pricing and Availability for equipment throughout all warehouses across the country
  • Process Returns and Credits for Customers
  • Provide General information for customers regarding past and current orders, availability, and assist with changing orders
  • Review and troubleshoot customer problems and initiate standard action for repair, replacement, return or field service as guided by customer service policies
  • Use a computerized system for tracking, information gathering and/or troubleshooting
  • Refer highly unusual situations to higher authority for review and reconciliation
  • May be asked to assess needs and suggest/promote alternative products or services.

Referral Coordinator

Concentra Urgent Care
06.2015 - 04.2018
  • First line contact for incoming calls via ACD line
  • Delivery of great customer service for Concentra patients requesting information
  • Processed Referrals made by physicians and work with employers and payers to maintain a positive impact on patient outcome
  • Responsible for completing daily assigned patient referrals while meeting production requirements
  • Reviewed and processed diagnostic, specialty and physical therapy referral requests made by Concentra Clinics across the Nation
  • Obtain Authorization for referrals and schedule patients accordingly
  • Provide appropriate information to payers (medical records and transcripts)
  • Handle inbound and outbound calls and provide necessary information to appropriate parties
  • Performs eligibility checks on members as necessary by telephone or electronically as appropriate
  • Record appropriate information via OccuSource per company policy and procedure
  • First point of escalation for case related issues requiring guidance
  • Participate in ongoing training sessions and quality assurance programs.

Waiter

BJs Restaurant
07.2014 - 06.2015
  • Actively promotes a cooperative and harmonious working climate to boost morale, productivity and efficiency
  • Consistently exhibits a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team
  • Communicates openly and honestly with the management team during each shift to ensure it runs smoothly
  • Performs all position responsibilities accurately and in a timely manner
  • Reports to each shift on time and ready to work
  • Strictly follows all cash, security, inventory and labor policies and procedures
  • Prepares quality products while maintaining proper food safety practices, portion control and presentation within service goal times
  • Follows food safety procedures according to company policies and health and sanitation regulations
  • Cross-trains and coordinates scheduling with team members to ensure seamless service
  • Establishing loyal clientele through friendly interactions and consistent appreciation
  • Maintain high standards of customer service during high-volume, fast-paced operations
  • Demonstrates integrity and honesty while interacting with guests, team members and managers
  • Promptly and empathetically handled guest concerns and complaints
  • Consistently provides friendly guest service and heartfelt hospitality.

Waiter

On The Border
10.2010 - 07.2014
  • Provided a high level of customer service to achieve complete customer satisfaction
  • Team oriented with the ability to listen, facilitate and mediate
  • Creative problem solver while managing priorities in a fast pace environment
  • Suggested food items to customers and provided friendly and attentive service
  • Utilized effective communication skills as required
  • Required to multi-task in a fast-paced environment
  • Worked in a manner that helped control cost and company spending
  • Provided personal attention to each customer and acted professionally and responsibly, while maintaining and/or exceeding monthly performance goals
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating
  • Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections
  • Maintained a consistent, regular attendance record
  • Accurately recorded sales, made correct change and prepared charge slips for guests
  • Immediately informed manager of any problems or unusual situations and took appropriate action
  • Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests
  • Entered orders into the computer system quickly and in proper sequence.

ER Patient Admittance Clerk

North West Medical Center
05.2009 - 10.2010
  • Interviewed patients during the admitting process and gathered information such as name, age, address, physician, insurance information, and religious affiliation
  • Entered the patient's information into the hospital computer and sent the data to the appropriate departments such as billing and the area of the hospital where the patient received treatment
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
  • Correctly coded and billed medical claims for various hospital and nursing facilities
  • Provided patients with information on the policies of the hospital such as visiting hours and payment policy
  • Precisely completed appropriate claims paperwork, documentation and system entry
  • Escorted patient or arranged for escort for patients to assigned room or ward
  • Provided compassion for patients and effective communication skills with those patients that were nervous and frightened
  • Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge
  • Professionally and courteously verified appointment times with patients
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms)
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation
  • Verified patients' eligibility and claims status with insurance agencies
  • Prepared patient charts, pre-admissions and consent forms as necessary
  • Determined prior authorizations for medication and outpatient procedures
  • Researched questions and concerns from providers and provided detailed responses
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations
  • Submitted electronic/paper claims documentation for timely filing and precisely evaluated and verified benefits and eligibility
  • Responded to correspondence from insurance companies, posted and adjusted payments from insurance companies and identified and resolved patient billing and payment issues
  • Maintained and updated collections tracking spreadsheet to help organize payment information
  • Updated patient financial information to guarantee accuracy and confidently and adeptly handled claim denials and/or appeals
  • Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner
  • Printed and reviewed monthly patient aging report and solicited overdue payments
  • Prepared billing correspondence and maintained database to organize billing information.

Education

Bachelor of Science in Criminal Justice -

11.2015

Skills

  • Relationship Building
  • Verbal Communication
  • Teamwork and Collaboration
  • Critical Thinking
  • Dependable and Responsible
  • Restaurant operations management
  • Customer Engagement
  • Team Management
  • Food Service Background
  • Customer service best practices
  • Full service restaurant background

Affiliations

  • Highschool and College Athletics
  • High School National Honor's Society

Certification

  • TABC Certified
  • Food Handler's Certification for Restaurant Managers

References

References available upon request.

Timeline

CIT

Pluckers Wing Bar
07.2024 - Current

FOH Assistant Coach (Trainer)

Pluckers
08.2023 - 07.2024

Member Services

Teladoc
11.2018 - 12.2019

Customer Service Representative

Insight Global on Assignment at Lennox
04.2018 - 10.2018

Unit Manager

Studio Movie Grill
10.2015 - 08.2023

Referral Coordinator

Concentra Urgent Care
06.2015 - 04.2018

Waiter

BJs Restaurant
07.2014 - 06.2015

Waiter

On The Border
10.2010 - 07.2014

ER Patient Admittance Clerk

North West Medical Center
05.2009 - 10.2010

Bachelor of Science in Criminal Justice -

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Tre WILLIAMS