Trea Towe
Tuttle
Summary
Results-driven manager specializing in operational efficiency and team development. Demonstrated success in elevating customer service standards and executing process improvements that contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Manager Clinic Operations
Integris Health Inc
Newcastle
11.2025 - Current
- Managed inventory levels and organized stockroom for efficient product access.
- Supported training sessions for new staff on customer service protocols.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance reviews for team members.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Manager Physician Operations
Integris Health Inc
Oklahoma City
12.2021 - 11.2025
- Manages the Practice Managers to include hiring, evaluation, and discipline as necessary.
- Develops and manages annual business plans and budgets for a minimum of three sites, including specialist physicians, cardiology, hospitalists, etc.
- Develops and implements site performance goals and objectives for improving patient satisfaction and operational efficiency.
- Recommends clinic facility improvements, including construction, renovation, and purchase of equipment.
- Ensures confidentiality for all the aspects of the business operations as they relate to physician support and uses discretion in the handling of all information.
- Managers, department staff, including hiring, evaluating performance, and competency, and conducting disciplinary/counseling sessions as needed.
- Communication between departments to enhance patient care services.
- Implemented training programs for new employees on operational procedures.
- Monitored compliance with healthcare regulations and standards consistently.
- Developed strategies to improve patient satisfaction and service delivery.
- Coordinated meetings to address operational challenges and solutions collaboratively.
- Evaluated team performance and provided constructive feedback regularly.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
Business Operations Supervisor
Integris Health Inc
Oklahoma City
05.2009 - 12.2021
- Assisted in maintaining medical records and ensured accuracy of patient information for hospitalist group for Baptist and Southwest.
- Provided support to patients, addressing inquiries and resolving concerns effectively.
- Processed medical claims for accuracy and compliance with industry standards.
- Collaborated with healthcare providers to gather necessary documentation for claims.
- Utilized electronic health record systems for efficient claim submission and tracking.
- Updated electronic medical records systems with accurate diagnosis codes.
Education
Bachelor of Science - Organizational Leadership
University of Central Oklahoma
Edmond, OK05-2014
Master of Science - Healthcare Administration
Oklahoma State University
Tulsa, OKSkills
- Inventory management
- Operational efficiency
- Staff training
- Budget oversight
- Performance evaluation
- Customer relationship management
Timeline
Manager Clinic Operations
Integris Health Inc
11.2025 - Current
Manager Physician Operations
Integris Health Inc
12.2021 - 11.2025
Business Operations Supervisor
Integris Health Inc
05.2009 - 12.2021
Bachelor of Science - Organizational Leadership
University of Central Oklahoma
Master of Science - Healthcare Administration
Oklahoma State University