Championed the adoption of cutting-edge technologies, enhancing overall operational efficiency within the department.
Cultivated a safe work environment by enforcing strict adherence to safety policies and conducting regular safety audits.
Fostered a culture of continuous improvement by encouraging open communication among team members and providing opportunities for professional growth.
Conducted regular performance evaluations, providing constructive feedback to team members and setting clear expectations for continued growth and development.
Achieved significant cost savings through meticulous budget management and negotiation with suppliers for favorable pricing on raw materials.
Reduced production downtime by developing and implementing preventative maintenance schedules for equipment.
Developed strong relationships with key customers, facilitating clear communication channels to address their needs accurately and efficiently.
Boosted customer satisfaction rates with timely delivery of high-quality products, addressing concerns promptly and professionally.
Created and oversaw production schedules and adjusted as needed to meet deadlines.
Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
Install Manager
Intown Granite
04.2015 - 01.2022
Utilized Moraware to maintain and update customer information, repair logs and inventory.
Conducted periodic maintenance inspections as stated by contract or customer.
Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
Spearheaded efforts to adopt new technologies and tools, increasing efficiency and reducing labor costs in the installation process.
Facilitated collaboration between design, sales, and installation teams to ensure smooth project execution from start to finish.
Maintained safe working environments through strict adherence to safety protocols and guidelines, reducing workplace accidents and injuries.
Service Technician
Stoneworks
03.2012 - 03.2015
Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Adhered to safety protocols and policies to reduce workplace hazards.
Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Can top polish certain quartz products and granite.