Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Work Preference
Work Availability
Hi, I’m

Treamell Lawrence

Middletown,CT
Treamell Lawrence

Summary

Service-oriented professional with a strong commitment to delivering exceptional customer service. Accurately assesses client needs and provides tailored recommendations on the most effective policies and products. Known for consistently delivering high-quality service that exceeds customer expectations. Commits to building strong relationships with clients to ensure their long-term satisfaction and loyalty.

Overview

24
years of professional experience

Work History

ConnectiCare

Healthcare Customer Service
10.2011 - Current

Job overview

  • Understand and maintain working knowledge of customers' products, services, departmental systems, software, policies and procedures
  • Accurately documented, researched and resolved customer service issues
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Handle inbound phone calls from prospective members, current members and other participants regarding but not limited to enrollment, eligibility, benefits, billing and health services policies and procedures.
  • Research and analyze recurring billing and eligibility problems/complaints to determine root causes and trends.
  • Handle escalated calls and assist with training overseas

CT Transit

Customer Service Representative
01.2001 - Current

Job overview

  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
  • Inbound calls to assist customers with arrival and departure times for buses
  • Responsible for documenting and responding to passenger complaints, suggestions, and requests for service changes.
  • Escalated customer's comments and complaints.

Comcast

Sales Representative
06.2006 - 04.2011

Job overview

  • Met or exceeded service and quality standards every review period
  • Frequent use of Microsoft Excel and CSG to complete daily task requirements
  • Intricate training for newly hired sales representatives
  • Built strong client relationships and provided high value-adding services.

Education

Central Connecticut State University
New Britain, CT

Bachelor of Science from Communication
07.2024

Skills

  • Skilled in call center operations
  • Strong problem-solving and multi-tasking skills
  • ICD 9 forms specialist
  • Seasoned in medical clinical procedures
  • 80 WPM
  • Proficient in Microsoft Word, Office, Outlook, Excel, etc
  • Strong knowledge of Healthcare procedures and policies
  • Excellent written and communication skills
  • Proficient in Facets, InstaMed, Salesforce

Timeline

Healthcare Customer Service

ConnectiCare
10.2011 - Current

Sales Representative

Comcast
06.2006 - 04.2011

Customer Service Representative

CT Transit
01.2001 - Current

Central Connecticut State University

Bachelor of Science from Communication

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans. WNE Inbound Sales Top Performer Q3 2010.
  • Collaborated with team of senior team in the development of knowledge based policies and procedures.

Work Preference

Work Type

Part TimeFull Time

Work Location

RemoteHybridOn-Site

Important To Me

Company CultureWork-life balanceCareer advancementFlexible work hoursWork from home option
Availability
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Treamell Lawrence